Brandi Tuttle
Wasilla,Ak
Summary
Dedicated professional with strong skills in membership administration and work order management. Notable for training new team members and effectively managing member inquiries, contributing to superior member experience and operational success.
Overview
18
18
years of professional experience
Work History
Member Service Rep II
MEA
Wasilla, Ak
01.2015 - Current
- Provide accurate, prompt responses to member inquiries based on the Association’s Tariff, rules and regulations, Bylaws, and policies.
- Responsible for member service directed telephone and internet inquiries including, but not limited to receiving applications for membership, new service applications, service changes, connects, disconnects, and landlord agreements.
- Issues work order numbers, and inputs/updates the status of work orders, and routes necessary paperwork.
- Provides back up support for cashier, balances cash and prepares bank deposits daily. Maintains cash balance at approved level and obtains change from bank as required.
- Assists with training new employees
- Responsible for monitoring and responding to after-hours outage calls, ensuring timely communication with affected members. Accurately logged outage details into the outage management system, and provided real-time updates to members regarding estimated restoration times. Coordinated with dispatch and operations teams to facilitate efficient power restoration while maintaining compliance with company policies and safety standards.
Teller Supervisor
MVFCU
Wasilla, Alaska
03.2008 - 01.2015
- Supervised daily teller operations and ensured compliance with bank policies.
- Trained and mentored new tellers on customer service techniques and procedures.
- Managed cash handling processes to maintain accuracy and security.
- Conducted performance evaluations for teller staff to support development goals.
- Monitored teller performance metrics to uphold service standards and accountability.
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
Education
General
Alaska GED
Wasilla, AK02-2002
Skills
- Customer service
- Membership administration
- Work order management
- Cash handling
- Policy compliance
- Customer relationship management
References
References available upon request.
Timeline
Member Service Rep II
MEA
01.2015 - Current
Teller Supervisor
MVFCU
03.2008 - 01.2015
General
Alaska GED