Brandi Velte
Oklahoma City
Summary
Community-focused professional with background in volunteer initiatives, contributing to meaningful projects that enhance community well-being. Known for effective teamwork and adaptability in dynamic environments. Reliable and committed to fostering positive outcomes through collaborative efforts.
Overview
16
16
years of professional experience
Work History
Member of the United States Air Force Medical Division
United States Air Force
06.2009 - 04.2010
- Company Overview: United States Government
- Was a member of the United States Air Force Medical Division
- Was in the EMT program
- Worked in a medical facility as a medical transport when needed
- Dealt with patients when called for transport
- United States Government
Front Desk Medical Receptionist
Tri County Medical Clinic
05.2010 - 04.2011
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Level 4 Financial Officer
Check Into Cash
05.2012 - 03.2014
- Used [Microsoft] to enter information from customer calls and onsite service visits into the company's system
- Handled collections of past due accounts
- Maintaining an accurate and current balance in the safe at all times
- Handled making new customer accounts on a daily basis
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Kept up-to-date and accurate funding accounts for internal departments, key programs, and special projects
- Provided service to store customers and wrote customer contracts and invoices for new loan contracts
Human Resources Representative
InTrust One Solutions
04.2015 - 08.2017
- Used proactive communication to resolve employment-related conflicts
- Looked over job applications to find, vet, and recommend the best candidates
- Handled employee conflicts with the utmost urgency while adhering to all corporate procedures
- Entered data into the computer system, including payments, account information, and call logs
- Double-checked the data's accuracy and integrity
- Copied, logged, and scanned supporting documents before filing everything in the client's files
- Kept the work structure up to date by updating all job requirements and job descriptions
- Gathered and analyzed data in order to track compliance outcomes and identify and address noncompliant behavior trends
- Served as a staff advocate, encouraging and assisting [all employees] in identifying and resolving conflicts
- Worked with management to develop and implement modern, effective employment policies
Cashier
McDonalds
10.2018 - 08.2020
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Educated customers about [McDonalds] promotions to increase sales
- Help customers by guiding them and answering their questions
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- By highlighting target merchandise with strategic promotional approaches, I was able to consistently meet upsell goals
- Greeted customers with a smile and offered prompt and dedicated assistance
- Reconciled the cash drawer, accounting for any errors and resolving discrepancies to maintain accuracy at the start and end of each shift
- Earned customer loyalty by interacting with them in a friendly manner and remembering their orders
- Trained team members to work as cashiers in accordance with company policies and procedures
- Provide outstanding customer service to all customers who enter the store
- Consistently met sales goals with excellent interpersonal communication skills and upselling expertise
Volunteer
03.2023 - Current
- Helped with unloading and stocking donations to give to the HIV community on the days they were scheduled to pick up their box of food
- Kept and helped to maintain a clean and friendly environment for all other volunteers
- Enjoyed being able to give back to the community in which I live in
Front Office Receptionist
Champion Industrial Mechanics
09.2017 - 10.2018
- Maintained clean reception area to promote positive, professional environment for clients.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
Bachelors - Psychology
Southern New Hampshire University
Manchester, NH01.2026
High School -
Mustang High School
Mustang, OK01.2009
Skills
- Quick learner
- Strategic and financial planning
- Communications
- Team building
- Microsoft Office
- Weekly Payroll
- Results-oriented
- Product ordering
- Cost control and reduction
- File/records maintenance
- Customer satisfaction
- Problem resolution
- Business operations
- Process implementation
- Organization
- Credit and collections
- Financial records and processing
- Customer service
- Multi-Task Management
- Accounts payable/receivable
- Heavy lifting
- Client-focused
- Sales
- Teamwork and collaboration
- Community service
- Community engagement
- Community outreach
- Cultural awareness
- Data entry
Timeline
Volunteer
03.2023 - Current
Cashier
McDonalds
10.2018 - 08.2020
Front Office Receptionist
Champion Industrial Mechanics
09.2017 - 10.2018
Human Resources Representative
InTrust One Solutions
04.2015 - 08.2017
Level 4 Financial Officer
Check Into Cash
05.2012 - 03.2014
Front Desk Medical Receptionist
Tri County Medical Clinic
05.2010 - 04.2011
Member of the United States Air Force Medical Division
United States Air Force
06.2009 - 04.2010
High School -
Mustang High School
Bachelors - Psychology
Southern New Hampshire University
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