Brandi Vogler

• Facilitated all aspects of the patient intake process, maintaining positive customer relationships.
• Developed and implemented and improved tracking system for referrals, enhancing response times.
• Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
• Managed high-volume caseloads with strong attention to detail.
• Trained new staff on intake procedures, contributing to team preparedness.
• Improved efficiency within the department by prioritizing tasks and managing time effectively.
• Streamlined intake processes by introducing data management software. For example: Wellsky, Aiden, Epic, Careport, HCHB, Ensocare, TherapySource and Forcura.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Compiled and analyzed intake data to identify trends, assisting in improvement of services and patient care practices.
• Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
• Completed intake assessment forms and filed clients' charts.
• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.

Efficiently coordinate and schedule patient appointments across Prime Healthcare facilities, ensuring seamless access to care. Accurately manage patient information while maintaining compliance with scheduling guidelines and protocols. Deliver exceptional customer service, addressing patient needs with professionalism and efficiency to enhance the overall healthcare experience.

• Oversees daily medical office operations managing a staff of 100+ employees
• Responsibilities include Administrative, billing, Personnel Issues
• Payroll, Patient scheduling, Marketing and Collections
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Managed senior-level personnel working in marketing and sales capacities.
• Established team priorities, maintained schedules and monitored performance.