Brandi Ward
Hamptonville,NC
Summary
Results-driven professional with a strong background in customer relations and process improvement. Demonstrated success in leading teams to optimize workflows and resolve client issues, contributing to enhanced team performance and satisfaction.
Overview
9
9
years of professional experience
Work History
Executive Customer Relations Assistant Manager
Lowe’s Home Improvement
05.2018 - Current
- Lead cross-functional teams to enhance operational efficiency and customer satisfaction.
- Fosters a positive team environment through effective communication and collaboration.
- Collaborates closely with team members to achieve project objectives and meet deadlines.
- Assess team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Sets clear expectations and helps employees pursue optimal paths for achieving each target.
- Works successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Executive Customer Relations Case Manager
Lowe's Home Improvement
05.2016 - 05.2018
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Compiled reports on cases and submitted them to supervisors as required.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Skills
- Coaching & Development
- Negotiation
- Process Improvement
- Team Collaboration
- Conflict Resolution
- Change Management
- Decision Making
Accomplishments
- Executive Service Star Award - 2024
- Exceeds Rating - 2024
References
References available upon request.
Timeline
Executive Customer Relations Assistant Manager
Lowe’s Home Improvement
05.2018 - Current
Executive Customer Relations Case Manager
Lowe's Home Improvement
05.2016 - 05.2018
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