Brandi Weatherly
Summary
Demonstrates strong analytical, communication, and teamwork skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Inpatient Registrar/Reimbursement Specialist
Madonna Rehabilitation Hospital
11.2023 - Current
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate
- Upheld HIPAA regulations and standards for protecting patient information.
- Demonstrated adaptability and a commitment to ongoing professional development, embracing new software systems and process changes with enthusiasm and ease.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Performed regular quality and validation assessments on patient data to verify accuracy.
Food Service Supervisor
Madonna Rehabilitation Hospital
01.2019 - 11.2023
- Prep and Cook daily fresh breakfast and lunch meals for retail cafeteria of hospital
- Track inventory and dates by state regulations
- Document waste in waste log daily after each meal
- Use Rational Oven, char-grill, flat grill, date machine, Commercial dish washer, puree machine,and many other commercial kitchen equipment
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Contributed to the department's sales initiative, which enhanced the company's revenue
- Conducted market research to learn of current trends and to perform sales activities accordingly
- Evaluated the customers' needs and provided service options to meet their requirements
- Greeted customers and offered them assistance where possible
- Followed up with customers ensuring their satisfaction with their purchases
- Informed customers about current promotions and sales, encouraging them to take advantage
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Cafe Assistant
Madonna Rehabilitation Hospital
01.2017 - 09.2019
- Reduced waste through careful monitoring of perishable items and adjusting orders as needed to minimize spoilage.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Replenished serving stations with fresh food and cleaned up spills.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Lead Bartender/Bar Manager
Silver Dollar Lounge
09.2012 - 06.2016
- Duties: opening business and stocking proper supplies
- Making sure daily functions of business ran well and prosperous
- Prepared and catered food to business for customer appreciation
- In charge of working with the suppliers on a weekly basis and checking inventory as delivered
- Cleaned and sanitized bar and drink containers
- Perform transaction accurately and quickly
- Performed bar opening and closing procedures
- Placed orders to replenish bar inventory
- Prepared drinks for customers accurately and quickly
- Maintained bar area through organizational skills
- Identify fake identification cards and deal with unruly customers
- Guarantee high level of service to all customers throughout every night
- Ensured proper stock of bar items at all times
- Developed long-lasting relationships with customers, creating regulars
- Assisted in the hiring process to help ensure talented bartenders join service team
- Updated drink menu and made recommendations for which drinks are successful
- Trained new hires, ensuring service is maintained at proper level
- Participated in marketing programs to improve sales
Manager
Hotel Café and Saloon
03.2004 - 09.2012
- Duties: Informed customers about current promotions and sales, encouraging them to take advantage
- Greeted customers and offered them assistance where possible
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
- Followed up with customers ensuring their satisfaction with their purchases
- Evaluated the customers' needs and provided service options to meet their requirements
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Developed and implemented tailored service plans to the needs of particular clients
- Collaborated with colleagues to discuss market information and strategies
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Insured quality and safety for daily operations of business
- Performed daily functions in all areas of business
- Family business still help out when needed
Family Support Worker
Heartland Family Services
05.2008 - 02.2010
- Advocated students' rights within school and mediated between parents, children and school administrators
- Created reports after assessments for presentation to courts or supervisors
- Established effective communication with clients, stakeholders and service providers
- Juggled multiple cases and clients on a daily basis, leveraging time management and prioritization skills to meet each clients' needs
- Maintained compliance with agency policies, HIPAA and local, state and federal regulatory guidelines
- Organized and facilitated individual, group and family therapy sessions
- Participated in weekly meetings to update cases and discuss policies affecting clients
- Tracked clients' progress and initiated interventions to guide clients towards benchmarks and goals
Client Intake Specialist
State of NE DHHS
08.2005 - 01.2008
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Developed and implemented tailored service plans to the needs of particular clients
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Evaluated the customers' needs and provided service options to meet their requirements
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
- Greeted customers and offered them assistance where possible
Education
High school diploma -
MCC Institute for the Culinary Arts
01.2011
Loganview High School -
01.1991
Skills
- Clerical
- Organization
- Filing
- Postal Machine
- Microsoft
- Excel
- PowerPoint
- Copy Machine
- Scanner
- Multi-line Phone
- Data Entry
- Documentation
- Money Deposits
- Inventory Management
- Communications
- Marketing Skills
- Customer Services
- Problem Resolution
- Dependable
- Client and Vendor Relations
- Detail Oriented
- Computer Skills
- Multi-Line Phone System
- Dictation
- Documentation and Reporting
- Outstanding People Skills
- Typing
- Banking
- Operations
- Customer Service
- Admissions support
- Attention to detail
- Multitasking Abilities
- Time management
- Excellent communication
- Organizational skills
- Patient registration
- HIPAA compliance
- Data integrity
Additional Information
I have many years of multi-experience in the fields of customer service, clerical, Food Service, Food Prep, Bartend, Supervisory, and business management. Experience working with commercial kitchen equipment, adding machine, cash register, POS, copy machine, printers, dictation machine, computers, multi-line phone, scanners, etc.
Timeline
Inpatient Registrar/Reimbursement Specialist
Madonna Rehabilitation Hospital
11.2023 - Current
Food Service Supervisor
Madonna Rehabilitation Hospital
01.2019 - 11.2023
Cafe Assistant
Madonna Rehabilitation Hospital
01.2017 - 09.2019
Lead Bartender/Bar Manager
Silver Dollar Lounge
09.2012 - 06.2016
Family Support Worker
Heartland Family Services
05.2008 - 02.2010
Client Intake Specialist
State of NE DHHS
08.2005 - 01.2008
Manager
Hotel Café and Saloon
03.2004 - 09.2012
Loganview High School -
High school diploma -
MCC Institute for the Culinary Arts
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