Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Webb

Albany,OR

Summary

Dynamic professional with extensive experience in customer service and sales. Proven ability to enhance customer satisfaction through empathetic communication and effective problem-solving. Skilled in multitasking and team collaboration, consistently achieving high-quality service standards while managing sensitive information with discretion. Committed to fostering positive client relationships and driving sales growth.

Overview

11
11
years of professional experience

Work History

Home Care Worker

Disability Services
01.2025 - Current
  • Continuously updated professional knowledge by attending training sessions, workshops, and conferences related to the home care industry.
  • Assisted disabled clients to support independence and well-being.
  • Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any identified issues.
  • Safeguarded patient''s privacy rights by adhering to HIPAA regulations and maintaining confidentiality of personal health information.

Waitress

Angel Share Barrel House
07.2023 - 12.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Front Desk Receptionist

Active Sports And Family Chiropractic
11.2018 - 05.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.

Customer Service & Sales Representative

Verizon Cellular Sales
10.2016 - 06.2018
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Monitored customer satisfaction metrics, identifying trends and areas for improvement.

Phone Banker 2

Wells Fargo
06.2014 - 11.2015
  • Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
  • Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
  • Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
  • Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.

Education

High School Diploma -

Cascade Senior High School
Turner, OR

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Customer relations
  • Computer proficiency
  • Client relations
  • Scheduling

Timeline

Home Care Worker

Disability Services
01.2025 - Current

Waitress

Angel Share Barrel House
07.2023 - 12.2023

Front Desk Receptionist

Active Sports And Family Chiropractic
11.2018 - 05.2019

Customer Service & Sales Representative

Verizon Cellular Sales
10.2016 - 06.2018

Phone Banker 2

Wells Fargo
06.2014 - 11.2015

High School Diploma -

Cascade Senior High School

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Brandi Webb