Overview
Work History
Education
Skills
Timeline
Generic

Brandi Westbrooks

Detroit,MI

Overview

6
6
years of professional experience

Work History

Shipping and Receiving Coordinator

Amazon
07.2023 - Current
  • Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
  • Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
  • Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
  • Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
  • Managed warehouse space allocation strategically to accommodate changing inventory needs throughout the year.
  • Implemented safety protocols for warehouse staff, reducing workplace accidents and promoting a safe work environment.
  • Trained new team members on company policies and procedures, fostering a positive work culture within the department.

Store Lead

DSW Shoe Warehouse
12.2021 - Current
  • Dealt with customer complaints and rectified product and service issues.
  • Coordinated restocks to keep retail displays organized and full for customers.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
  • Increased sales by optimizing in-store promotional strategies.
  • Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Dock Loader

Amazon DTW5
05.2020 - 12.2021
  • Operated forklifts, pallet jacks and semi-trucks as part of cargo transfer operations.
  • Loaded and unloaded cargo to and from ships and transferred freight to docks, warehouses or shipping vehicles.
  • Positioned lifting devices under, over or around loaded pallets, skids and boxes and secured material for transport to designated areas.
  • Packaged outgoing material for shipment by sealing cardboard boxes with tape and shrink-wrapping packages.
  • Separated, labeled and organized incoming shipments, initiating routing to proper warehouse or outgoing vehicle.
  • Organized, inspected, repaired and replenished pallets used in moving freight.
  • Maintained security and safety of dock area and shipments, limiting access to authorized personnel.
  • Identified and inspected incoming shipments, documented receipt and pinpointed next carrier or destination.
  • Installed bracing or padding while loading to prevent shifting or slippage of cargo during shipment.
  • Trained [Number] new dock workers in prompt and safe loading, unloading and warehousing.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Palletized boxes to streamline movement and shipment.
  • Attached identifying tags to containers to mark with identifying information.
  • Transported more than [Number] materials pallets between storage and production areas each day.

Sales Representative

Footlocker, Foot Action, And Kids Footlocker
08.2019 - 03.2021
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Demonstrated product features to align with customer needs.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Created and implemented store displays, promoting sales and growth.
  • Created sales and revenue-generating opportunities in new markets to improve bottom line.
  • Performed comprehensive market research to expand sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed key customer relationships to increase sales.
  • Highlighted target products with eye-catching signs, displays and shelf positions.
  • Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.
  • Pursued new accounts through lead generation, cold calling and advertising referrals.

Retail Sales Lead

American Jewelry & Loan
07.2018 - 08.2019
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Provided in-depth information on product features so customers could make educated buying decisions.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Oversaw daily staffing needs and handled scheduling for store employees.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Demonstrated knowledge of audit and compliance standards.
  • Enhanced sales by implementing merchandising and promotional improvements.

Education

Some College (No Degree) -

Henry Ford College
Dearborn, MI

High School Diploma -

St. Benedictine High School
05.1997

Skills

  • Merchandising
  • Employee management
  • Active listening
  • Team building
  • Clerical
  • Conflict resolution
  • Organization
  • Relationship building
  • Reliable and trustworthy
  • Supervision
  • People skills
  • Customer service
  • Team management
  • Data management
  • Decision-making
  • Microsoft Office
  • MS Office
  • Loss prevention

Timeline

Shipping and Receiving Coordinator

Amazon
07.2023 - Current

Store Lead

DSW Shoe Warehouse
12.2021 - Current

Dock Loader

Amazon DTW5
05.2020 - 12.2021

Sales Representative

Footlocker, Foot Action, And Kids Footlocker
08.2019 - 03.2021

Retail Sales Lead

American Jewelry & Loan
07.2018 - 08.2019

High School Diploma -

St. Benedictine High School

Some College (No Degree) -

Henry Ford College

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Brandi Westbrooks