Summary
Overview
Work History
Education
Skills
Certification
Assessments
Work Authorization
Personal Information
Work Availability
Quote
Timeline
Generic
Brandi White

Brandi White

Detroit,MI

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings Number-year background maintaining customer satisfaction and contributing to company success. Proficient in Software and Software. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adept individual with more than Number years working as Manager for $Number revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill.

Overview

5
5
year of professional experience
5
5
Certification

Work History

Customer Service Manager

TJ Max
05.2018 - 06.2019
  • Packing dog, sealing mail, boxing booklets for car dealerships
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.

Education

Associate's degree - General Studies

Wayne County Community College District
Detroit, MI

Bachelor's degree -

Skills

  • Customer service
  • Communication skills
  • Greet Guests
  • Fire Safety Regulations

Certification

CPR Certification

Assessments

Work style: Reliability, Proficient, 09/01/21, Tendency to be reliable, dependable, and act with integrity at work

Work Authorization

Authorized to work in the US for any employer

Personal Information

Relocation: Anywhere

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

The hardest thing when you think about focusing. You think focusing is about saying "Yes." No. Focusing is about saying "No." And when you say "No," you piss off people.
Steve Jobs

Timeline

Customer Service Manager

TJ Max
05.2018 - 06.2019

Associate's degree - General Studies

Wayne County Community College District

Bachelor's degree -

Brandi White