Summary
Overview
Work History
Education
Skills
Timeline
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Brandi White

Brandi White

Oklahoma City

Summary

Versatile professional well-versed in customer service, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.

Overview

11
11
years of professional experience

Work History

Unit Assistant

SSM Health St. Anthony Hospital - Oklahoma City
04.2023 - 05.2025
  • Maintained accurate patient records, enabling informed decision-making by healthcare professionals.
  • Enhanced patient care by efficiently managing unit operations and maintaining a well-organized environment.
  • Conducted regular rounds to monitor patients'' conditions, promptly addressing any concerns or issues that arose.
  • Ensured cleanliness and regulatory compliance within the unit by adhering to sanitation guidelines and protocols.
  • Improved communication between staff members by providing accurate updates on patient statuses and needs.
  • Maintained strong education of medical terminology and information regarding medications.
  • Acted as a liaison between patients, families, and healthcare providers, enhancing overall communication and collaboration.
  • Coordinated patient transportation, promoting timely access to necessary medical services and treatments.
  • Supported nursing staff during emergencies by quickly responding to calls for assistance and performing required tasks.
  • Contributed to a smooth admissions process by effectively registering incoming patients and gathering pertinent information.
  • Ensured proper handling of confidential information through diligent adherence to HIPAA regulations while managing medical records.
  • Managed inventory of essential supplies for the unit, minimizing stock shortages or delays in service delivery.

Care Team Associate

OU Health
03.2015 - 04.2020
  • Enhanced patient care by efficiently managing and updating medical records.
  • Reduced patient wait times by effectively prioritizing tasks and responding promptly to call lights.
  • Improved patient satisfaction scores by providing compassionate assistance during their hospital stay.
  • Aided in conducting comprehensive physical assessments using appropriate techniques under nurse supervision.
  • Ensured a clean, safe, and comfortable environment for patients by maintaining rooms and equipment in adherence to infection control protocols.
  • Increased patient safety by consistently performing hourly rounding checks.
  • Promoted teamwork among colleagues by actively participating in huddles, meetings, and trainings for continuous improvement of services.
  • Provided emotional support to patients and families during difficult situations or crises, fostering a positive care experience.
  • Supported clinical staff with accurate documentation of vital signs, intake and output data, and other relevant information for informed decision making.
  • Maintained patient confidentiality while handling sensitive medical information according to HIPAA guidelines.
  • Helped reduce medication errors by diligently ensuring proper documentation was maintained at all times.
  • Successfully managed time-sensitive tasks such as specimen collection and transportation within established timeframe.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Housekeeping Supervisor

The Fairmont Orchid, Hawaii
12.2013 - 02.2015
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
  • Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.

Education

University of Hawaii At Hilo

Skills

  • Guest Relations
  • Customer Service
  • Conflict Management
  • Staff Training and Development
  • Problem-Solving
  • Hospitality Service Expertise
  • Operations Management
  • Inventory Oversight
  • Quality Assurance
  • Coaching and Mentoring

Timeline

Unit Assistant

SSM Health St. Anthony Hospital - Oklahoma City
04.2023 - 05.2025

Care Team Associate

OU Health
03.2015 - 04.2020

Housekeeping Supervisor

The Fairmont Orchid, Hawaii
12.2013 - 02.2015

University of Hawaii At Hilo

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