BRANDI WILCOX
Ocala,FL
Summary
Dedicated and focused energetic person who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. A levelheaded health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in the importance of companionship and support in patient care. Works well with others and under pressure. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Medical Assistant
LifeForce Health Care
Ocala, FL
06.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Organized patient charts before each day's clinic sessions began.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Manager of Operations
Black Lotus Tattoo Gallery
Ocala, FL
06.2020 - 06.2023
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Negotiated contracts with vendors for services necessary for daily operations.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Implemented systems for tracking operational performance metrics.
- Oversaw inventory management activities including ordering supplies as needed.
- Investigated customer complaints related to product and service quality or delivery issues.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Prepared reports summarizing operational results against established goals and objectives.
- Monitored team progress towards achieving milestones set forth in project plans.
- Hired and onboarded team members to meet immediate and expected demand.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Engaged with existing and potential clients to gain insight into needs.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Prepared financial analysis for contract negotiations and product investment decisions.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
Medical Assistant
Pulmonary Consultants of Ocala
Ocala, FL
06.2018 - 01.2020
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Incorporated outside records into charts and EHR.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Supported administrative staff by processing payments.
Medical Assistant
Deven Medical
Dunnellon, FL
10.2017 - 06.2018
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Incorporated outside records into charts and EHR.
Medical Assistant
Rainbow River Medical
Dunnellon, FL
01.2015 - 08.2017
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Tested and recorded blood glucose levels
- Changed sterile dressings
- Obtained information about clients' medical history, drug history, complaints, and allergies
- Provided pre- and post-operative care
- Scheduled clients for medical appointments
- Maintained a clean, healthy and safe environment
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs
- Assisted Doctors with wound care for pressure ulcers, bed sores, and surgical site wounds
- Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts
- Documents objective data and routine aspects of patient care
- Collects patient specimens and data, including vital signs, input/output, and other delegated measurements
- Monitored expiration of medical supplies and medications.
Check In Patient Check Out Patients
Central Florida Cancer & Blood Center, P.A.
Ocala, FL
01.2014 - 01.2015
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Precisely completed appropriate claims paperwork, documentation and system entry
- Professionally and courteously verified appointment times with patients
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms)
- Verified patients' eligibility and claims status with insurance agencies
- Prepared patient charts accurately and neatly for the clinic
- Prepared patient charts, pre-admissions and consent forms as necessary
- Determined prior authorizations for medication and outpatient procedures
- Pre-certified medical and radiology procedures, surgeries and PET scans
- Coordinated luncheons with Pharmaceutical Representatives
- Maintained strict patient and physician confidentiality
- Expertly transcribed medical reports for the physician in office and hospital setting
- Submitted electronic/paper claims documentation for timely filing
- Precisely evaluated and verified benefits and eligibility
- Responded to correspondence from insurance companies
- Identified and resolved patient billing and payment issues
- Confidently and adeptly handled claim denials and/or appeals
- Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable
- Updated patient financial information to guarantee accuracy.
Front Office Receptionist
Family Internal Medicine
Ocala, Florida
11.2012 - 01.2014
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients
- Performed monthly inventory and maintained office and medical supply counts
- Updated patient financial information to guarantee accuracy
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms)
- Verified patients' eligibility and claims status with insurance agencies
- Coordinated luncheons with Pharmaceutical Representatives
- Maintained strict patient and physician confidentiality
- Precisely evaluated and verified benefits and eligibility
- Responded to correspondence from insurance companies.
Clinic Coordinator
Fit for Life Physical Therapy
Ocala, FL
07.2007 - 11.2010
- Planned travel arrangements for 3 executives and staff
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Designed electronic file systems and maintained electronic and paper files
- Handled all media and public relations inquiries
- Maintained the front desk and reception area in a neat and organized fashion
- Served as central point of contact for all outside vendors needing to gain access to the building
- Maintained an up-to-date department organizational chart
- Dispersed incoming mail to correct recipients throughout the office
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Facilitated working relationships with co-tenants and building management
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Managed the day-to-day calendar for the company's senior director
- Received and distributed faxes and mail in a timely manner
- Managed daily office operations and maintenance of equipment.
Teacher
Kinderoo Children's Academy
Ocala, FL
02.2003 - 02.2004
- Organized activities that developed children's physical, emotional and social growth
- Redirected children to encourage safe, positive behaviors
- Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean
- Created daily lesson plans for activities
- Physically and verbally interacted with children throughout the day
- Collaborated daily with classroom teachers to keep activities running smoothly
- Established and maintained a safe play environment for the children
- Monitored children's play activities to verify safety and wellness
- Taught children personal care behaviors, including toilet training and feeding
- Stayed current on all toy and child-related recalls and safety warnings
- Continually encouraged children to be understanding and patient with others
- Instructed all classes for preschool aged children
- Openly exchanged ideas and materials with coworkers.
Education
High School Diploma -
Belleview High School
Belleview, FL05-2001
College of Central Florida
Ocala, FLSkills
- Committed team player
- Self-directed
- Strong interpersonal skills
- Time management
- Mail management
- Professional and mature
- Schedule management
- Strong problem solver
- Patient charting
- Resourceful
- CPR/First Aid certified
- Compassionate
- Efficient and reliable team player
- Indirect Patient Care
- HIPAA Compliance
- Data Entry
- Medical Terminology
- Patient Scheduling
- Medical Billing
- Vital sign monitors
Timeline
Medical Assistant
LifeForce Health Care
06.2023 - Current
Manager of Operations
Black Lotus Tattoo Gallery
06.2020 - 06.2023
Medical Assistant
Pulmonary Consultants of Ocala
06.2018 - 01.2020
Medical Assistant
Deven Medical
10.2017 - 06.2018
Medical Assistant
Rainbow River Medical
01.2015 - 08.2017
Check In Patient Check Out Patients
Central Florida Cancer & Blood Center, P.A.
01.2014 - 01.2015
Front Office Receptionist
Family Internal Medicine
11.2012 - 01.2014
Clinic Coordinator
Fit for Life Physical Therapy
07.2007 - 11.2010
Teacher
Kinderoo Children's Academy
02.2003 - 02.2004
High School Diploma -
Belleview High School
College of Central Florida
Similar Profiles
Qing Yi ChanQing Yi Chan
Product Specialist at Lifeforce Limbs & Rehab Pte. Ltd.Product Specialist at Lifeforce Limbs & Rehab Pte. Ltd.
Wendy Foust FNP-CWendy Foust FNP-C
Flight Nurse at Lifeforce Air MedicalFlight Nurse at Lifeforce Air Medical
Josh WelshJosh Welsh
Owner/Operator at Lifeforce Herbal Healing CenterOwner/Operator at Lifeforce Herbal Healing Center