Brandi Williams
Auto Claims Adjuster
Katy,TX
Summary
Experienced Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
GEICO
Katy, TX
12.2017 - 06.2021
- Verified client information by analyzing existing evidence on file.
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Identified suspicious claims, escalating issues to Fraud Department (SIU) for further investigation and analysis.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Telesales Representative
360 Market Solutions
Sugar Land, Texas
05.2017 - 12.2017
- Opened new accounts and documented personal, demographic and payment information in system.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
Mobile Sales Specialist
AT&T
Jonesville, LA
05.2013 - 05.2017
- Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Accepted and processed payments and purchases for new equipment using POS system.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases month to month.
Call Center Customer Service Representative
Sutherland Global
Alexandria, LA
12.2012 - 05.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Accounting And Business Management
Louisiana State University And A&M College
Baton Rouge, LASkills
Claims handling
Insurance regulations knowledge
Automotive component understanding
Claims process explanation
Customer service expertise
Database-savvy
Certification
Texas Property & Casualty License
Timeline
Auto Claims Adjuster
GEICO
12.2017 - 06.2021
Telesales Representative
360 Market Solutions
05.2017 - 12.2017
Mobile Sales Specialist
AT&T
05.2013 - 05.2017
Call Center Customer Service Representative
Sutherland Global
12.2012 - 05.2013
Accounting And Business Management
Louisiana State University And A&M College