Brandi Williams
Fresno, California, United States,CA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and management roles, notably at Smokeys Grill. Excelled in inventory management and cross-functional teamwork, enhancing operational efficiency and customer satisfaction. Proven track record in policy development and project planning, achieving significant improvements in team performance and service delivery.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
15
15
years of professional experience
Work History
Manager
Smokeys Grill
03.2004 - 03.2019
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Customer Service Representative
Alorica
01.2015 - 08.2016
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Office Assistant
Pathways Recovery Services
10.2015 - 11.2015
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Front Desk Night Auditor
Country Inn & Suites By Carlson
01.2013 - 10.2015
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
- Planned coverage needs and organized services to support incoming special events.
- Balanced hotel accounts and resolved discrepancies.
- Reviewed checklist on daily basis and planned shift accordingly.
Education
Cedrtification - Dental Assisting (rda)
Uei Collage
Fresno, CA05-2025
GED -
Cesar Chavez Adult School
Fresno Ca07-2007
Skills
- Marketing
- Project planning
- Inventory management
- Policy and procedure development
- Work prioritization
- Brand management
- Change management
- Cross-functional teamwork
- Product management
Timeline
Office Assistant
Pathways Recovery Services
10.2015 - 11.2015
Customer Service Representative
Alorica
01.2015 - 08.2016
Front Desk Night Auditor
Country Inn & Suites By Carlson
01.2013 - 10.2015
Manager
Smokeys Grill
03.2004 - 03.2019
Cedrtification - Dental Assisting (rda)
Uei Collage
GED -
Cesar Chavez Adult School
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