Brandi Williams
Moreno Valley
Summary
Dedicated and adaptable Human Services professional with a strong background in client advocacy, crisis intervention, and community engagement. Demonstrates a proven ability to develop personalized service plans and provide compassionate support to individuals and families. Skilled in case management, conflict resolution, and effective, empathetic communication. Known for building strong collaborative relationships, enhancing outreach efforts, and maintaining exceptional organization and time management. Recognized for being dependable, flexible, and quick to learn. Committed to contributing to team success and making a meaningful, lasting impact in the lives of those served.
Overview
12
12
years of professional experience
Work History
Group Home Counselor
Wonderland of Choices
08.2018 - Current
- Assisted in daily care and supervision of residents, ensuring a safe environment.
- Supported implementation of individualized care plans tailored to resident needs.
- Maintained documentation of resident behavior and progress for team review.
- Monitored medication administration, ensuring compliance with safety protocols.
- Collaborated with interdisciplinary teams to create comprehensive treatment plans tailored to individual needs.
- Mentored new staff members through guidance on policies, procedures, and best practices within the group home setting.
- Advocated on behalf of clients during meetings with social workers, family members, and other stakeholders to secure necessary resources and support services.
- Actively participated in professional development opportunities to continually enhance knowledge of best practices within the field of group home counseling.
- Provided crisis intervention services to de-escalate tense situations and ensure client safety at all times.
Case Manager
Family Promise of Riverside
12.2022 - 03.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Participated in community events to promote services and engage with public.
- Researched best practices and developed strategies to improve program outcomes.
- Spearheaded fundraising efforts to support social and community service initiatives.
School Community Relations Coordinator
Reach Leadership Steam Academy
01.2013 - 07.2017
- Developed community engagement strategies to enhance school visibility and stakeholder involvement.
- Spearheaded volunteer recruitment campaigns, increasing participation for school events and activities.
- Facilitated workshops that educated parents on resources available through the school and community partnerships.
- Developed and executed quarterly rolling calendar of events.
- Developed and implemented health and safety policies to ensure compliance with regulations.
- Coordinated fire drill exercises to ensure staff readiness in case of emergencies while minimizing disruptions to daily operations.
- Enhanced community engagement by organizing and executing successful events, promoting collaboration and awareness.
- Assisted in securing grant funding by researching opportunities and drafting proposals, resulting in additional resources for school and community projects.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
Master of Arts - Psychology And Human Behavior
National University
La Jolla, CA05-2015
Master of Arts - Disability Studies
California Baptist University
Riverside, CA11-2013
Bachelor of Arts - Special Education/Early Intervention
California Baptist University
Riverside, CA05-2011
Skills
- Client and community advocacy
- Multicultural sensitivity
- Psychosocial/Client needs assessments
- Trauma-informed care/Behavioral support strategist
- Multitasking and problem-solving abilities
- Professionalism
- Crisis intervention/De-escalation techniques
- Progress monitoring
- Organizational skills
- Effective communication
- Community outreach
- Program development
- Documentation proficiency/Confidential record-keeping
- Resource allocation: fundraise/procurement
- Onboarding and offboarding employees
Timeline
Case Manager
Family Promise of Riverside
12.2022 - 03.2023
Group Home Counselor
Wonderland of Choices
08.2018 - Current
School Community Relations Coordinator
Reach Leadership Steam Academy
01.2013 - 07.2017
Master of Arts - Psychology And Human Behavior
National University
Master of Arts - Disability Studies
California Baptist University
Bachelor of Arts - Special Education/Early Intervention
California Baptist University
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