Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Williams

Atlanta,GA

Summary

I have 8 years expertise with Finance Institutions. During this time, I have mastered Account Analysis and developed sound judgement for sensitive and confidential information. Acquired knowledge for potential Identity Theft, account takeovers, and fraudulent online banking activity.

Overview

7
7
years of professional experience

Work History

Collateral Specialist II

GOWN Credit Union
02.2023 - Current
  • Monitored Collateral Reports to pinpoint loans needing perfection.
  • Consistently worked to decrease the number of Unperfected Titles each month.
  • Ensured timely report preparation while overseeing hold requests and releases.
  • Facilitated lien clearance for completed loan payments.
  • Collaborated with DMV to process paperwork for Collateral Security applications on titled assets.
  • Filed UCCs, processed Letter of Guarantee, and handled Revelations Ticket requests.
  • Established strong relationships with internal and external partners to facilitate smooth processing of collateral-related transactions.
  • Reduced loan processing time with thorough documentation reviews, ensuring accurate collateral valuation.
  • Improved efficiency in the review process through the implementation of standardized checklists for each type of collateral asset class.
  • Managed risk exposure by conducting regular audits of collateral files, identifying discrepancies, and resolving issues promptly.
  • Ensured accuracy of legal descriptions for
  • Played a key role in mitigating potential losses from defaulted loans by accurately assessing recovery values on underlying collaterals during resolution efforts.
  • Supported underwriting decisions with detailed analyses of various types of collaterals, including inventory, accounts receivable, equipment, and securities.
  • Ensured compliance with regulatory requirements through diligent monitoring and timely reporting of collateral information.
  • Prepared comprehensive reports detailing findings from periodic collateral reviews, enabling informed decision-making among stakeholders.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Member Services Representative

GOWN Credit Union
03.2022 - 02.2023
  • Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
  • Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
  • Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
  • Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
  • Recommended specific products and services in alignment with individual needs, requirements, and specifications.
  • Conducted thorough research to provide accurate information and recommendations, enabling informed decision-making by members.
  • Resolved complex issues with tailored solutions, ensuring positive outcomes for both members and the organization.
  • Prepared detailed reports on call volume data analysis which led to improved call center efficiency.
  • Streamlined account management processes for increased efficiency and accuracy in handling member accounts.
  • Completed training and worked effectively under high-pressure client services environments.
  • Exceeded performance metrics consistently by delivering outstanding service quality coupled with efficient issue resolution.
  • Collaborated with cross-functional teams to develop new initiatives aimed at improving member experience.
  • Utilized CRM systems proficiently for managing member interactions, ensuring timely follow-ups and comprehensive recordkeeping.
  • Identified areas of improvement within internal processes and contributed ideas for streamlining operations while maintaining compliance standards.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.

Credit card Fraud Analyst

Bank of America
03.2021 - 03.2022
  • Responsible for reconciling, reviewing, and processing identified risk transactions
  • Work closely with internal partners in analyzing and understanding current fraud/loss trends
  • Responsible for evaluation and carry out efforts for prevention and recovery
  • Collaborated with cross-functional teams to develop comprehensive fraud mitigation plans.
  • Streamlined the process of analyzing transaction data, increasing efficiency within the department.
  • Played a key role in the recovery of stolen funds through diligent investigation and coordination with relevant parties.
  • Provided timely feedback to management regarding system improvements that led to reduced instances of false positives/negatives during fraud detection efforts.
  • Conducted thorough investigations of suspicious transactions, minimizing financial losses for the company.
  • Enhanced fraud prevention protocols by staying current on industry trends and best practices.

Member Service Representative

Credit Union of Atlanta
02.2020 - 03.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
  • Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
  • Resolved customer issues through thorough dispute investigation.

Operations Associate

Citizens Trust Bank
10.2018 - 01.2020
  • Account maintenance including updates to residential/business address, telephone number and email address.
  • Open/Close Accounts
  • Online Banking enrollment
  • Process and send stop payment confirmations
  • Risk management
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Followed shipping and receiving procedures for goods and materials.
  • Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
  • Improved operational efficiency by implementing new processes and streamlining existing workflows.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Cultivated positive relationships with vendors to secure favorable terms and improve supply chain reliability.
  • Led quality assurance initiatives, significantly reducing incidence of product defects.
  • Streamlined inventory management processes, significantly reducing time spent on stock audits.
  • Answered and managed 30 incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

Associate Of Applied Business - Accounting

Atlanta Metropolitan State College
Atlanta, GA
12.2016

Skills

  • Insurance verification
  • Recovery strategies
  • Credit analysis
  • Loan documentation
  • Collateral valuation
  • Asset management
  • Legal documentation
  • Portfolio management
  • Real estate
  • Title review
  • Loan servicing
  • Loan underwriting
  • Cash flow analysis

Timeline

Collateral Specialist II

GOWN Credit Union
02.2023 - Current

Member Services Representative

GOWN Credit Union
03.2022 - 02.2023

Credit card Fraud Analyst

Bank of America
03.2021 - 03.2022

Member Service Representative

Credit Union of Atlanta
02.2020 - 03.2021

Operations Associate

Citizens Trust Bank
10.2018 - 01.2020

Associate Of Applied Business - Accounting

Atlanta Metropolitan State College

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