Brandi Williams
Wilbur,WA
Summary
Dynamic Environmental Service Technician with a strong background in team leadership and infection control compliance. Known for establishing clear guidelines, optimizing workflows, and fostering collaboration across departments to elevate patient satisfaction and safety standards.
Overview
2027
2027
years of professional experience
Work History
Environmental Service Tech. 2
Coulee Medical Center
Grand Coulee, WA
09.2022 - Current
- established clear team guidelines
- help conduct interviews with new hires
- meet and communicate with infection control to comply with polices for hospital
- maintain staff schedule and coordinate with staff
- Executed daily cleaning protocols to maintain sanitation standards in patient care areas.
- Operated specialized equipment for efficient waste disposal and recycling processes.
- Collaborated with healthcare staff to ensure compliance with infection control policies.
- Trained new team members on safety procedures and operational best practices.
- Conducted regular inspections of equipment and supplies to ensure readiness and safety.
- Implemented inventory management strategies to optimize stock levels of cleaning materials.
- Streamlined workflow processes, enhancing overall efficiency within the environmental services team.
- Maintained patient and hospital confidentiality.
- Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Set up beds or other furniture in rooms.
- Supported overall facility maintenance by reporting any observed issues or damages to appropriate personnel promptly.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Followed specific cleaning schedules based on patient needs.
- Implemented an improved workflow process, streamlining daily tasks, and improving overall productivity within the department.
- Maintained spotless restrooms and break rooms with a detail-oriented approach and consistent attention.
- Achieved cost savings for the organization through careful monitoring of consumable supplies usage levels and reordering only when necessary.
- Upheld strict confidentiality standards by ensuring proper disposal of sensitive documents and materials containing patient information.
- Contributed to the organization's overall reputation for cleanliness and safety, resulting in increased patient satisfaction scores and positive feedback from regulatory agencies.
- Contributed to infection control efforts by adhering to strict sanitation protocols during cleaning tasks.
- Reduced cross-contamination risks by thoroughly sanitizing high-touch surfaces in patient rooms and common areas.
- Established positive working relationships with colleagues from diverse departments, fostering a collaborative work environment focused on shared goals.
- Increased efficiency within the team by assisting with inventory management and restocking supplies as needed.
- Collaborated with management to develop training programs focused on sustainability initiatives and best practices.
- Implemented inventory control systems for cleaning supplies, reducing costs while maintaining adequate stock levels.
- Trained and mentored staff on effective waste management practices and proper use of cleaning equipment.
- Improved environmental compliance by conducting regular inspections and audits of facilities.
- Led environmental training sessions for employees, increasing awareness of best practices.
- Managed spill response efforts, minimizing environmental impact and preventing regulatory violations.
- Enhanced workplace safety by developing and enforcing environmental policies and procedures.
Office Manager
All American Spacer Co. Llc
Grand Coulee, WA
02.2021 - 06.2022
- Developed and implemented office policies, ensuring compliance with company standards.
- Coordinated daily office operations to enhance workflow efficiency and productivity.
- Organized staff schedules and meetings, optimizing resource allocation across departments.
- Managed vendor relationships, negotiating contracts for cost-effective service delivery.
- Oversaw inventory management, maintaining accurate supplies and equipment levels.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Facilitated positive work environment, addressing employee concerns promptly and fostering a culture of mutual respect.
Certified Medication Aide
Vista Manner
Wilbur, WA
11.2019 - 08.2020
- Administered medications accurately and on schedule to ensure patient safety and compliance with healthcare standards.
- Enhanced patient care by administering medications according to prescribed schedules and dosages.
- Monitored patient responses to medications, reporting changes to nursing staff for timely intervention.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Promoted patient safety with thorough knowledge of medication interactions and contraindications.
- Interacted kindly with patients and families and displayed positive, a positive, outgoing attitude, resulting in the establishment of long-term, professional relationships.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Maintained high standards of cleanliness and organization within the medication storage area, reducing potential risks associated with cross-contamination or mixups.
- Ensured proper storage and handling of medications, adhering to safety guidelines and regulations.
- Assisted in the management of medication inventory, ensuring the availability of necessary supplies and minimizing waste.
- Monitored medication storage area to maintain medication security and control.
- Checked vital signs on a daily basis and contacted the supervisor regarding patient health concerns or behavioral changes.
- Kept a close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Improved patient satisfaction through clear communication and compassionate bedside manner during medication administration.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on a a daily basis and contacted the supervisor regarding patient health concerns or behavioral changes.
- Kept a close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Displayed excellent attention to detail when updating electronic medical records after each instance of administering medicine as per legal requirements.
- Demonstrated strong knowledge of state regulations governing Certified Medication Aides, ensuring compliance with all relevant guidelines during daily tasks.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Interacted with patients and monitored vital signs during the the time of admission to report details to the registered nurse.
- Prepared medication doses accurately by following the medication administration record (MAR) written by healthcare providers.
- Identified and reported medication errors to avoid distributing the wrong medication to patients.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Followed directions of licensed nurses to administer medications and treatments.
Certified Nursing Assistant Supervisor
Baycrest Memory Care
Coos Bay, OR
04.2012 - 06.2017
- Supervised daily operations of nursing assistants, ensuring high-quality patient care and compliance with safety protocols.
- Implemented staff training programs to enhance skills and improve patient interaction techniques.
- Monitored and evaluated assistant performance, providing constructive feedback to foster professional growth.
- Developed and maintained patient care plans in collaboration with medical staff to optimize treatment outcomes.
- Coordinated shift schedules and assignments, balancing workloads to maximize team efficiency and coverage.
- Improved staff efficiency through regular performance evaluations, feedback, and targeted training sessions.
- Assisted in staff recruitment, interviewing potential candidates, and providing input on hiring decisions for a well-rounded team of CNAs.
- Assisted healthcare professionals in coordinating comprehensive services across multiple disciplines for improved continuity of care.
- Maintained up-to-date knowledge of regulatory requirements for CNAs, ensuring team compliance with relevant guidelines and standards.
- Maintained high-quality patient care standards by implementing evidence-based nursing practices and protocols.
- Mentored new hires through comprehensive orientations and hands-on training experiences for seamless integration into the team.
- Served as a liaison between patients, families, and healthcare providers, facilitating open communication channels to address concerns and questions.
- Increased patient satisfaction rates by fostering strong relationships with patients and their families, ensuring clear communication and understanding of treatment plans.
- Championed a culture of compassion within the team by modeling empathetic communication techniques during interactions with patients and families.
- Promoted a safe and healthy work environment through strict adherence to safety guidelines and infection control measures.
- Reduced patient complaints by addressing issues promptly and working closely with interdisciplinary teams to develop solutions.
- Enhanced patient care by overseeing daily operations and supervising a team of Certified Nursing Assistants.
- Streamlined workflow processes for better time management, enabling the team to provide optimal care for patients.
- Conducted regular rounds to monitor patient conditions, ensuring appropriate interventions were implemented when needed.
- Collaborated with nursing leadership in developing policies and procedures that enhanced overall patient experience and streamlined CNA responsibilities.
- Recognized as a resourceful problem solver by addressing complex situations involving patient care or staffing concerns efficiently.
- Developed individualized care plans for patients based on assessments, medical histories, and specific needs for personalized attention.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide the the highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in the promotion of employees into increased levels of responsibility.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Caregiver
Ocean Ridge Assisted Living
Coos Bay, OR
2011 - 2014
- Assisted residents with daily living activities, ensuring comfort and safety.
- Administered medications according to care plans, maintaining accurate records.
- Collaborated with healthcare professionals to implement individualized care strategies.
- Monitored resident health and reported changes to nursing staff promptly.
- Trained new caregivers on best practices for resident support and safety protocols.
- Maintained cleanliness and organization in resident living areas for optimal hygiene.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Education
High School Diploma -
Citrus High Continuation
Porterville, CA06-2003
Skills
- Sanitation procedures
- Conducting technical audits
- Continuous improvement mindset
- Sanitation
- Infection control policies
Timeline
Environmental Service Tech. 2
Coulee Medical Center
09.2022 - Current
Office Manager
All American Spacer Co. Llc
02.2021 - 06.2022
Certified Medication Aide
Vista Manner
11.2019 - 08.2020
Certified Nursing Assistant Supervisor
Baycrest Memory Care
04.2012 - 06.2017
Caregiver
Ocean Ridge Assisted Living
2011 - 2014
High School Diploma -
Citrus High Continuation