Hi, I’m
Brandi Williams
Program Manager
Charlotte,NC
Summary
Creative Senior Program Manager with exceptional background in the learning and development industry. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements.
Overview
11
years of professional experience
Work History
Amazon
Sr. Program Manager
01.2022 - Current
Job overview
- Developed workforce onboarding program for 200+ warehouses and 50,000+ employees; improving organizational new hire turnover results by 2% YOY.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
Amazon
Learning Launch Area Manager
04.2021 - 01.2022
Job overview
- Successfully launched six delivery stations, cumulatively averaging 95% < compliance metrics regionally
- Leading as the AR subject matter expert; efficiently assisting with training and on- boarding T1 associates and L3+ leaders
- Facilitated all AR learning project roll outs in the United States by collaborating with cross functional teams to ensure that the new learning content developed fit the distinctive needs of the operation
- Acting as an AR liaison between operation leaders and product teams to improve the learning content used in the stations to resolve inefficiencies within the business
- Earned the trust of launch stakeholders, building business relationships to understand the unique needs of their businesses in alignment with learning.
Amazon
Learning Quality Area Manager
05.2020 - 04.2021
Job overview
- Created a COVID new hire on-boarding plan, utilized to Launch the non-sort fulfillment center GSO1 where we successfully on-boarded 680 new hires in two weeks
- Launched GSO1 as the away team SME, managing 43 ambassadors from other sites for four consecutive weeks, ensuring on-boarding was efficiently executed and floor standards were met
- Created a PID receive overage training document for Inbound problem solvers; removing the potential of creating receive overages, therefore reducing the DPMO from 45k – 65k to below the threshold of 22k in four weeks
- Conducted quality training sessions to educate 40 operation managers on quality inbound/outbound best practices and procedures to increase profitability.
Amazon
Area Manager of Operations
10.2019 - 05.2020
Job overview
- Implemented an innovative hourly associate leadership program to increase employee loyalty and reduce turnover
- Increased volume by 25% by establishing goals, overseeing performance and mentoring staff
- Managed cross department relations to ensure positive coexistence and completion of customer satisfaction
- Developed and coached 1 external operation manager to effectively run day to day
- Inbound operations.
Walmart
Co-Manager
12.2016 - 10.2019
Job overview
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
University of North Carolina At Charlotte
Bachelor of Arts from Sociology
Skills
- Relationship Building and Management
- Proven analysis and problem-solving skills
- Change Management
- Implementation Planning
- Managing Program Activities
- Remote Team Management
- Verbal and Written Communication
- Proficient in Microsoft applications (Word, Excel, PowerPoint)
Timeline
Sr. Program Manager
Amazon
01.2022 - Current
Learning Launch Area Manager
Amazon
04.2021 - 01.2022
Learning Quality Area Manager
Amazon
05.2020 - 04.2021
Area Manager of Operations
Amazon
10.2019 - 05.2020
Co-Manager
Walmart
12.2016 - 10.2019
University of North Carolina At Charlotte
Bachelor of Arts from Sociology
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