Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Brandi (Wright) Pappas

Brandi (Wright) Pappas

IL

Summary

Law enforcement professional dedicated to safeguarding public safety and upholding the law. Recognized for unwavering reliability, adaptability, and strong sense of duty, fostering a cohesive team environment. Proficient in crisis management and community outreach, ensuring seamless collaboration and favorable outcomes. Renowned for adaptability, creative thinking, and a results-oriented mindset. Committed to making meaningful contributions and driving organizational success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Police Officer

Village of Midlothian
01.2019 - Current
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.

Warehouse Worker

ELFCO
10.2017 - 01.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50+ pounds.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated forklifts, pallet jacks and other various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.

Bartender and Server

Alley Grill and Tap House
08.2016 - 11.2017
  • Interact with patrons while preparing alcoholic and non-alcoholic beverages, take orders and serve food and drinks for bar and restaurant customers
  • Mix ingredients to prepare cocktails
  • Analyze customers' needs and preferences to suggest recommendations
  • Maintain cleanliness throughout the bar and restaurant
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Independent Beauty Consultant

Mary Kay Inc.
10.2015 - 09.2016
  • Self-employed sales associate for cosmetic and skincare line
  • Execute one-on-one skincare and makeup consultations
  • Arrange and lead makeup and skincare classes
  • Manage and organize customer records
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
  • Organized successful beauty events to showcase new products and generate interest among potential customers.
  • Managed multiple priorities simultaneously while delivering exceptional service quality under time constraints, showcasing adaptability and professional poise.
  • Maintained detailed records of client preferences, purchase history, and contact information for future marketing initiatives and personalized outreach efforts.
  • Increased brand awareness by effectively utilizing social media platforms for marketing purposes.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Nursery Attendant

Club 47 Fitness
09.2015 - 06.2016
  • Work independently while multitasking in a fast paced environment
  • Supervise and interact with members' children
  • Develop and maintain a positive and safe atmosphere
  • Ensure a safe and hygienic environment
  • Effectively communicate with superiors, parents and children
  • Developed strong rapport with families by consistently providing high-quality care that met each child''s unique needs while fostering trust between parents/guardians and nursery staff members.
  • Participated in ongoing professional development opportunities to remain current on best practices in early childhood education.
  • Supported the emotional well-being of each child by addressing their unique needs and fostering positive relationships among peers.
  • Demonstrated flexibility by adapting daily schedules or lesson plans according to individual student needs or unexpected circumstances.

Nanny

Kathleen Wisemandle
09.2008 - 09.2013
  • Provide child care services to children
  • Prepare age appropriate meals and activities
  • Discipline children appropriately and supervise their behavior
  • Fulfill housekeeping duties such as dusting and cleaning
  • Run family errands
  • Safely transport children to activities and sporting events
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.

Crew Member Trainer

Oberweis Dairy
08.2007 - 02.2009
  • Train new employees in all positions
  • Assist management with ongoing training and follow up of all employees
  • Assist management by assigning and monitoring cleaning responsibilities
  • To consistently be a virtuous example to all other employees
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Facilitated open lines of communication between management and crew members, resolving issues promptly to maintain high morale levels.
  • Provided constructive feedback to crew members, facilitating professional growth and development.
  • Streamlined the onboarding process for new hires, ensuring a smooth transition into their roles.
  • Spearheaded initiatives aimed at improving overall customer experience during peak hours or high-volume periods.

Education

Bachelor of Arts - Public Safety Management

Calumet College of St. Joseph
Whiting, IN
11-2026

Associate of Arts - Criminal Justice and Corrections

College of Lake County
Grayslake, IL
08-2013

Skills

  • Report Writing
  • Integrity and Honesty
  • Relationship building and management
  • Patience and Empathy
  • Crisis intervention and de-escalation
  • Community-Oriented Policing
  • Traffic Laws
  • Domestic Violence Prevention
  • Conflict resolution tactics
  • Investigative skills
  • Crime reduction
  • Decision-Making

Certification

  • Basic Law Enforcement Training Certification - Suburban Law Enforcement Academy (SLEA)
  • Field Sobriety Testing Certification – National Highway Traffic Safety Administration (NHTSA)
  • Advanced Roadside Impaired Driving Enforcement (ARIDE) Certification – National Highway Traffic Safety Administration (NHTSA)
  • Juvenile Officer Certification – Suburban Law Enforcement Academy (SLEA)
  • First Aid Certification – American Heart Association.
  • Child Passenger Safety Technician (CPST)
  • Crisis Intervention Team
  • Field Training Officer - Sokolov Method
  • Officer In Charge (OIC)

Timeline

Police Officer

Village of Midlothian
01.2019 - Current

Warehouse Worker

ELFCO
10.2017 - 01.2019

Bartender and Server

Alley Grill and Tap House
08.2016 - 11.2017

Independent Beauty Consultant

Mary Kay Inc.
10.2015 - 09.2016

Nursery Attendant

Club 47 Fitness
09.2015 - 06.2016

Nanny

Kathleen Wisemandle
09.2008 - 09.2013

Crew Member Trainer

Oberweis Dairy
08.2007 - 02.2009

Bachelor of Arts - Public Safety Management

Calumet College of St. Joseph

Associate of Arts - Criminal Justice and Corrections

College of Lake County

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Brandi (Wright) Pappas