Dynamic sales professional with extensive experience at U-Haul Call Center, excelling in coaching and mentoring teams to exceed sales targets. Proven track record in operations management and customer service, enhancing client satisfaction through effective problem resolution and relationship building. Skilled in strategic prospecting and telephone etiquette, driving team performance and efficiency.
Hi, I’m
Brandi Young
Senior Agent Sales and Reservations
Pensacola,FL
Summary
Overview
12
years of professional experience
Work History
U-Haul Call Center
Senior Agent Sales & Reservations
05.2017 - Current
Job overview
- Organized training sessions for new hires to ensure a smooth onboarding process.
- Mentored junior agents in sales techniques, improving overall team performance.
- Exceeded sales targets consistently through effective relationship building and strategic prospecting.
- Supervised team of 35, providing exceptional coaching and mentoring.
- Increased client satisfaction by providing exceptional customer service and timely resolution of issues.
- Streamlined agency processes to improve efficiency and productivity within the team.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
McDonald's
Cashier Team Lead
08.2014 - 08.2017
Job overview
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
Escambia County School Board
Kitchen Staff Member
07.2016 - 06.2017
Job overview
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
General Dynamics
Call Center Representative
11.2013 - 05.2014
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Helped customers apply for health coverage.
Education
Whitney M Young Job Corps.Fisherville, KY
GED
University Overview
Colorado Christian University Colorado Springs, CO
Associate of Science from Health Administration
05-2019
University Overview
Whitney M Young Jr Job Corps.Fisherville, KY
Ceritification from Business Technologies Office Assistant
03-2004
University Overview
- Certified in Data Entry
- Word Process
- Excel
Skills
- Coaching and mentoring
- Operations management
- Employee relations
- Product and service sales
- Telephone etiquette
Timeline
Senior Agent Sales & Reservations
U-Haul Call Center
05.2017 - Current
Kitchen Staff Member
Escambia County School Board
07.2016 - 06.2017
Cashier Team Lead
McDonald's
08.2014 - 08.2017
Call Center Representative
General Dynamics
11.2013 - 05.2014
Whitney M Young Job Corps.
GED
Colorado Christian University
Associate of Science from Health Administration
Whitney M Young Jr Job Corps.
Ceritification from Business Technologies Office Assistant
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