Brandi Zamora
Tulare,CA
Summary
Organized and dependable worker successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Very reliable and always apply myself to increase the knowledge of the company. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of managerial duties and training in many different job professions. Motivated to learn, grow and excel in business.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Client Services Assistant
Kings Rehabilitation Center
Tulare, CA
08.2015 - Current
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize client needs.
- Met business call guidelines for service levels, handle time and productivity.
- Professionally completed front desk duties such as greeting public, answering telephones and providing correct information to callers.
- Directly assisted Program Manager with daily completion of tasks.
- Thoroughly, accurately, and promptly completed numerous administrative tasks such as charting and input of day program attendance, meal tracking, transportation and production sheets.
- Exercised "some" supervision of operations when Program Manager is on vacation or away from building.
- Maintained petty cash/logs, CPR/First-Aid for staff, and fire extinguishers.
- Collaborated with staff members to enhance client services and exceed team goals.
- Trained staff on operating procedures and company policies.
- Cross-trained and provided back up for client service.
- Effective liaison between care providers and client needs with Central Valley Regional Center.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly reception areas by dusting and organizing all document's and sanitizing all surfaces.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Entered information into Excel computer database system.
- Operated POS system to itemize and complete business purchases.
- Contacted clients to verify account information and maintain accuracy in each client file.
Home Care Manager
Jan And Gail's Care Homes Inc.
Tulare, CA
03.2003 - 12.2015
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for 6 bed facility, providing guidance and leadership to over 48 employees across more than 6 departments.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Created customized care plans, working with car providers, Central Valley Regional Center and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and client satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Motivated and supervised 48 Direct Care Attendants in delivering quality patient care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Collaborated with several other managers and LVNs to maintain daily operations.
- Delivered Active treatment (recreational and developmental interventions)
- Applied behavior modification techniques
- Medical performance duties including, monitoring seizure activity, blood glucose monitoring, vital sign monitoring, preparation of dietician menus, oxygen and pulmonary therapy.
Education
No Degree - Bacholors Degree in Business
University of Phoenix
Tempe, AZHigh School Diploma -
Sierra Vista High School
Tulare06.2001
Skills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Customer Account Management
- POS Systems and Ordering Platforms
- Issue and Complaint Resolution
- De-escalation Techniques
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Team-Oriented and Cooperative
- Administrative and Office Support
Certification
- Certified Medical Assistant - 2002
- CPR/First-Aid - February 23, 2022
- Covid 19 Training - March 2, 2021
Timeline
Client Services Assistant
Kings Rehabilitation Center
08.2015 - Current
Home Care Manager
Jan And Gail's Care Homes Inc.
03.2003 - 12.2015
No Degree - Bacholors Degree in Business
University of Phoenix
High School Diploma -
Sierra Vista High School
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