Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi A. Baca

Los Lunas,NM

Summary

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Flexible hard worker ready to learn and contribute to team success.

Overview

18
18
years of professional experience

Work History

Patient Service Rep II/Referrals Specialist

First Choice Community Healthcare
11.2021 - 08.2023
    • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
    • Coordinated with patients and healthcare professionals to meet patient needs.
    • Scheduled and confirmed patient appointments with patients and healthcare professionals.
    • Verified insurance eligibility and coverage for patients.
    • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
    • Documented and managed patient information in computer system.
    • Ran credit card batches and balanced deposits on daily basis.
    • Scheduled patient appointments and procedures.
    • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
    • Registered patients by verifying records to update computer system and patient charts.
    • Scheduled patient appointments over phone and in person, maximizing productivity.
    • Called insurance companies to get precertification and other benefits information on behalf of patients.
    • Scheduled appointments with specialists on behalf of clients.
    • Verified insurance benefits and eligibility for [Type] procedures before referring clients.
    • Notified and reminded clients of appointments.
    • Verified eligibility and compliance with authorization requirements for service providers.

Account Care

T-Mobile
11.2020 - 05.2021
    • Provide excellent customer service, answer questions about high bills, place new orders, provide equipment payoffs, retentions and check orders status
    • Make sure all issues resolved about customers phones are resolved or transfer then to the appropriate department.
    • Generated sales audit reports to track and review performance.
    • Completed monthly sales audit reports and expense reports.
    • Built and maintained productive relationships with customers and internal partners.

Security Officer

Facebook Data Center
01.2019 - 03.2020
    • Maintained access control of the entire site
    • Made sure all employees got their break and made sure all are in adherence to safety rules and regulations.
    • Secured personnel and premises by inspecting buildings and patrolling property.
    • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
    • Monitored premises and recorded activity in daily officer reports.
    • Verified photo IDs and tickets to allow guests passage.
    • Reported safety hazards for remediation response.
    • Safeguarded entrances using scanning equipment to keep lines moving.

Customer Service Paint Associate

Lowe's Hardware Store
01.2018 - 03.2020
    • Attended to customers needs on locating product and answering any questions related to their home projects
    • Stocked shelves, mixed paint, and cashiered
    • Educated customers on special pricing opportunities and company offerings.
    • Recommended and initiated product offerings to meet customer changing needs.
    • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

Security Officer

LoveLace Medical Center
07.2018 - 10.2018
    • Maintained access of the entire site
    • Made sure all staff, patients, and visitors were all safe
    • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
    • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
    • Addressed problems quickly and reported clear information while working under minimal supervision.
    • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.

Substance Abuse Technician

Bernalillo County
08.2017 - 01.2018
  • Obtained relevant information about clients through the interview assessment and case history
  • Observed and supported clients through their detoxification process
  • Intervened and reported client's adherence to the program goals and objectives
  • Processed the new clients i.e
  • Issuance of clothes, orientation, and rules of the facility, and conducted daily activities (groups).

Corrections Officer

Bernalillo County Metropolitan Detention Center
10.2011 - 03.2017
  • Maintained order, discipline, and security within assigned areas by following relevant rules, regulations, policies, and laws
  • Took, received, or checked periodic inmate counts
  • Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations.
  • Maintained daily logs of shift activity.
  • Maintained correct physical head count for inmates.
  • Maintained appropriate control, security and well-being over those detained.
  • Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
  • Conducted routine and emergency head counts.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
  • Assisted in restraining violent and unruly inmates.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.

Operator

Valencia Regional Emergency Communication Center
12.2005 - 10.2011
    • Received incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city
    • Recorded details of calls, dispatches, and messages enter, update, and retrieving information from teletype networks and computerized data systems
    • Provided emergency medical instructions to callers
    • Relayed information and messages to and from emergency sites, to law enforcement agencies, and all other individuals or groups requiring notification
    • Monitored various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.

Education

Associates - General Studies, progress

University of New Mexico- Valencia Campus
Los Lunas, NM
04.2026

Skills

  • Skills and Qualifications
  • Microsoft Office
  • Registration and Scheduling
  • Patient Confidentiality and Data Security
  • Helpful and Service-Oriented
  • Teamwork
  • Motivated
  • Customer service
  • Communication
  • Routing Lab Results
  • Appointment Confirmation
  • Caring and Empathetic
  • Organized and Detail-Oriented

Timeline

Patient Service Rep II/Referrals Specialist

First Choice Community Healthcare
11.2021 - 08.2023

Account Care

T-Mobile
11.2020 - 05.2021

Security Officer

Facebook Data Center
01.2019 - 03.2020

Security Officer

LoveLace Medical Center
07.2018 - 10.2018

Customer Service Paint Associate

Lowe's Hardware Store
01.2018 - 03.2020

Substance Abuse Technician

Bernalillo County
08.2017 - 01.2018

Corrections Officer

Bernalillo County Metropolitan Detention Center
10.2011 - 03.2017

Operator

Valencia Regional Emergency Communication Center
12.2005 - 10.2011

Associates - General Studies, progress

University of New Mexico- Valencia Campus

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Brandi A. Baca