Detail-oriented team player with strong organizational and problem-solving skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Logistics Technician
International Flavors & Fragrances Inc
08.2022 - Current
Increased overall warehouse efficiency with effective space utilization and proper organization of materials.
Conducted regular audits of warehouse practices, identifying areas for improvement and implementing corrective actions as needed.
Trained new team members on warehouse procedures, ensuring consistent quality of work across all staff.
Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
Generated documentation and information required for customer shipments.
Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Ensured accurate shipping and receiving processes for timely delivery of products to customers.
Maintained high safety standards within the warehouse environment through regular training sessions and adherence to safety protocols.
Developed preventive maintenance schedules to minimize downtime and ensure the ongoing reliability of critical systems.
Operations Technician
International Flavors & Fragrances Inc
08.2021 - 08.2022
Increased overall productivity with effective communication between team members and various departments.
Developed comprehensive training materials to ensure consistent knowledge transfer among new hires and existing employees.
Served as a trusted resource for technical guidance, offering valuable input during critical decision-making processes and fostering a culture of continuous learning within the team.
Maintained automated processing between systems, identified missing data and manually processed incomplete transactions.
Reviewed processing errors and helped track down root causes.
Frequently inspected production area to verify proper equipment operation.
Team Lead
Chemtool
11.2020 - 09.2021
Controlled turnover by implementing employee-focused initiatives, directly increasing job satisfaction and team morale.
Elevated team performance with expert training and mentoring of new associates.
Improved team performance by training employees in new techniques and monitoring daily activities.
Delegating tasks to a team of 10 or more leveraging individuals knowledge and strengths to maximize team success.
Communicating goals and deadlines to team members while creating a positive and productive work environment by using trust, feedback to team members and also from team members.
Assisting with daily operation of the organization.
Lead Machine Operator
Chemtool Inc.
03.2018 - 11.2020
Filling and packaging of 14-ounce tubes containing lubricated grease.
Meet established company time frames for tasks to meet department goals.
Responsible for the set-up and efficient operation of the packaging line.
Prevented many quality issues by promptly dealing with maintenance issues.
Trained machine operators in how to run and calibrate equipment, company production standards, and good safety practices. Ability to read and interpret work instruction specific to customer requirements.
Utilized mechanical aptitude and problem-solving abilities to troubleshoot issues and maintain process flow assembly line.
Followed all company safety policies and procedures to ensure a safe working environment.
Maintained active Forklift Operator Certification and continuously improved skillset.
Customer Service Representative
EGS Call Center
02.2016 - 01.2017
Managed customer calls efficiently in a fast-paced call center environment.
Explained promotions and special offers to customers.
Delivered fast and friendly service regarding questions and service complaints.
Resolved issues based on thorough investigations of concern.
Education
GED -
Rock Valley College
Rockford, IL
05.2010
Skills
Forklift Operation
Inventory Control
Complex Problem-Solving
Certified Trainer certification
PCQI Trained
Strong Comuunication
Certification
PCQI, IFF - 2023
Train the Trainer, Chemtool and IFF - 2020, 2023
Forklift Certified, Chemtool and IFF - 2018-current
Regional Account Manager, Greater Asia at International Flavors & Fragrances (Greater Asia) Pte LtdRegional Account Manager, Greater Asia at International Flavors & Fragrances (Greater Asia) Pte Ltd