Brandice Bell
Aurora,CO
Summary
I’m a bubbly, outgoing, and passionate dental office manager who loves being involved in every aspect of the dental field. My journey began as a dental assistant, where I built a strong clinical foundation before moving into the administrative side as a front desk patient coordinator. Over the years, I’ve worn many hats — from hygiene and insurance coordinator to office manager — gaining a deep understanding of both patient care and practice operations.
Through dedication and continuous learning, I’ve developed the ability to read and analyze P&L statements and identify key performance indicators to drive team and practice success. I thrive in a fast-paced environment, love collaborating with my team, and take pride in helping both patients and staff reach their goals.
Overview
20
20
years of professional experience
Work History
Business Manager
Perfect Teeth for Kids
05.2024 - 01.2026
- Collaborated with executive leadership on long-term planning initiatives to drive organizational success.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
Insurance and Financial Coordinator
John Covert D.D.S. And Associates
03.2023 - Current
- Improved financial reporting accuracy by streamlining data entry processes and implementing automated systems.
- Reduced budget discrepancies with thorough analysis of expense reports and timely resolution of any issues.
- Enhanced cash flow management by optimizing payment schedules and negotiating favorable terms with vendors.
- Increased departmental efficiency, implementing standardized procedures for all financial coordinator tasks.
Office Administrator
Oak Hills Endodontics
06.2022 - 03.2023
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Smiley Dental
Office Leader
04.2022 - 06.2022
- Improved claim denial resolution by thoroughly researching and identifying root causes of denials.
- Increased overall productivity by implementing efficient denial tracking and follow-up processes.
- Reduced aging accounts receivable balance with timely appeal submissions for denied claims.
- Streamlined communication between departments, facilitating faster resolution of denied claims.
Financial and Treatment Coordinator
Cosmetic Dental Associates
09.2021 - 03.2022
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Enhanced office productivity by implementing new organizational systems and processes.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
Office Leader
DentalOne Partners Inc.
08.2017 - 09.2021
- Updated accounts with latest patient, payment and insurance information.
- Screened patients with financial needs to determine assistance choices.
- Discussed financial and insurance options with patients.
- Explained plans for treatment and payment options.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Reviewed daily care slips for doctors.
- Took copayments and compiled daily financial records.
- Provide exceptional customer service by making patient the #1 priority
- Promptly answer phones with a smile and communicate with patients in a courteous manner.
- Demonstrate and influence a culture of good teamwork to deliver an extraordinary experience for every patient
- Address patient's questions and concerns
- Call to confirm scheduled appointments
Education
Trade School - Registered Dental Assistant
San Antonio College/ Kaplan College
7142 San Pedro Avenue10.2006
High School Diploma -
Alamo Heights High School
San Antonio, TX05.1997
Skills
- Payment collection
- Benefits knowledge
- Customer service
- Telephone etiquette
- Insurance documentation processing
- Finance
- Financial planning
Timeline
Business Manager
Perfect Teeth for Kids
05.2024 - 01.2026
Insurance and Financial Coordinator
John Covert D.D.S. And Associates
03.2023 - Current
Office Administrator
Oak Hills Endodontics
06.2022 - 03.2023
Smiley Dental
Office Leader
04.2022 - 06.2022
Financial and Treatment Coordinator
Cosmetic Dental Associates
09.2021 - 03.2022
Office Leader
DentalOne Partners Inc.
08.2017 - 09.2021
Trade School - Registered Dental Assistant
San Antonio College/ Kaplan College
High School Diploma -
Alamo Heights High School