Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brandice Hendershott

Jacksonville,FL

Summary

Attentive Sales Manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.

Overview

14
14
years of professional experience

Work History

Experience Manager

Ulta Beauty Inc.
Jacksonville, FL
07.2023 - Current
  • Collaborated with team members to identify areas of improvement in the customer experience.
  • Provided guidance and support to team members regarding customer service processes and procedures.
  • Designed customized solutions to meet individual customer needs while delivering quality results.
  • Ensured compliance with industry regulations related to customer service standards.
  • Coordinated cross-functional activities between departments such as marketing, sales, and operations.
  • Tracked performance indicators such as response times, resolution rates, and customer feedback scores.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Excelled in exceeding daily credit card application goals.
  • Supported sales team members to drive growth and development.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Managed daily operations of sales department, including supervision of staff members.
  • Performed sales consultations and educated clients on products and services.
  • Established ambitious goals for employees to promote achievement and surpass business targets.

General Manager

Melas
10.2021 - Current
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
  • Perform personnel functions such as selection, training, or evaluation
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
  • Prepare staff work schedules and assign specific duties
  • Recommend locations for new facilities or oversee the remodeling or renovating of current facilities
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
  • Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency
  • Plan or direct activities such as sales promotions that require coordination with other department managers
  • Set prices or credit terms for goods or services based on forecasts of customer demand
  • Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members
  • Direct administrative activities directly related to making products or providing services
  • Direct non-merchandising departments of businesses, such as advertising or purchasing
  • Plan store layouts or design displays
  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement
  • Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.

Interior Designer

Design By B
03.2010 - Current
  • Estimate material requirements and costs, and present design to client for approval
  • Confer with client to determine factors affecting planning interior environments, such as budget, architectural preferences, and purpose and function
  • Review and detail shop drawings for construction plans
  • Render design ideas in form of paste-ups or drawings
  • Design spaces to be environmentally friendly, using sustainable, recycled materials when feasible
  • Research and explore the use of new materials, technologies, and products to incorporate into designs
  • Select or design, and purchase furnishings, art works, and accessories
  • Inspect construction work on site to ensure its adherence to the design plans
  • Subcontract fabrication, installation, and arrangement of carpeting, fixtures, accessories, draperies, paint and wall coverings, art work, furniture, and related items.

Education

High School in General Studies -

Pope John Catholic High School
01.1997

Skills

  • Remote Office Availability
  • Business Development
  • Attention to Detail
  • Product Sales
  • Sales Quota Achievement
  • Professionalism
  • Time Management
  • Organizational Skills
  • Customer Relationship Management (CRM)
  • Excellent Communication
  • Store Opening and Closing
  • Retail Operations
  • Revenue Growth
  • Visual Merchandising
  • Financial goals
  • Customer Engagement
  • Staff Development
  • Management

References

References available upon request.

Timeline

Experience Manager

Ulta Beauty Inc.
07.2023 - Current

General Manager

Melas
10.2021 - Current

Interior Designer

Design By B
03.2010 - Current

High School in General Studies -

Pope John Catholic High School

Similar Profiles

CREATE PROFILE
Brandice Hendershott