Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Brandice Moore

Hackensack,NJ

Summary

Resourceful and empathetic support professional with 10+ years of frontline experience across healthcare, education, and hospitality. Proven success delivering Tier 1 support, resolving user issues in high-pressure environments, and advocating for user needs. Adept at simplifying complex issues, documenting technical interactions, and maintaining service-level expectations. Now seeking to bring this experience to a remote, mission-driven Customer Support Associate role at Uniswap Labs, where I can help scale meaningful access to DeFi.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Mental Health Worker

NYP Weill Cornell Hospital
06.2024 - Current
  • Deliver urgent frontline support to patients in high-stress clinical settings, quickly identifying issues and escalating critical situations to ensure timely resolution
  • Use clinical systems (e.g. Epic) to document support actions, similar to Zendesk workflows
  • Assist with de-escalations, restraints, and therapeutic interventions, emphasizing calm, professional communication and emotional intelligence

Psychiatric Social Health Technician

Bellevue Hospital Center
10.2021 - Current
  • Serve as a key liaison between patients, nurses, and support staff; resolve frontline issues and escalate urgent incidents across care teams
  • Lead CBT and support groups - translating complex topics into relatable language and actionable solutions
  • Maintain records and flag behavioral patterns, surfacing data-driven insights to improve outcomes - a valuable approach to user issue reporting in tech

Bartender & Shift Lead

Atmosphere Lounge
12.2016 - 07.2018
  • Delivered exceptional customer service during high-traffic evening and weekend hours
  • Handled complaints and escalations in real time - turning negative experiences into repeat visits
  • Trained new staff and maintained operational flow, multitasking across service, inventory, and customer engagement
  • Demonstrated high-pressure problem-solving and multitasking - skills that map directly to technical support ticket handling

Paraprofessional (Special Education)

Hackensack Board of Education
11.2007 - 06.2017
  • Supported diverse learners by breaking down complex tasks and delivering tailored communication
  • Tracked behavioral data and student progress with accuracy, mirroring technical documentation standards
  • Fostered patience, adaptability, and empathy - all critical qualities in user support roles

Data Entry Clerk

Iron Mountain
10.2004 - 11.2006
  • Ensured data accuracy and speed under tight deadlines
  • Trained new hires on internal systems - relevant to knowledge base updates and cross-functional onboarding

Education

G.E.D. -

01.2001

Skills

  • Tier 1 Customer Support
  • Zendesk
  • Ticketing Systems
  • Troubleshooting
  • Technical Diagnosis
  • Clear Communication
  • Professional Communication
  • Conflict Resolution
  • De-escalation
  • Documentation
  • Issue Escalation
  • Crypto Familiarity
  • DeFi Familiarity
  • SLA Management
  • Empathy-Driven User Advocacy
  • Microsoft Office Suite
  • Epic
  • EHR Tools
  • Basic Blockchain Knowledge
  • MetaMask
  • ETH
  • DEXs

Certification

  • Parapro Certified, 2015 - Present
  • CPR & BLS Certified, Valid through 08/01/25
  • CPI Certified

Personal Information

  • Available: Nights & Weekends
  • Work Permit: US Work Authorized

Timeline

Mental Health Worker

NYP Weill Cornell Hospital
06.2024 - Current

Psychiatric Social Health Technician

Bellevue Hospital Center
10.2021 - Current

Bartender & Shift Lead

Atmosphere Lounge
12.2016 - 07.2018

Paraprofessional (Special Education)

Hackensack Board of Education
11.2007 - 06.2017

Data Entry Clerk

Iron Mountain
10.2004 - 11.2006

G.E.D. -

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Brandice Moore