Brandice (Brandi) Burnham
Goleta,CA
Summary
Dedicated Real Estate Development professional, well-versed in industry practices and procedures, with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Uses independent decision-making skills and sound judgment to positively impact company success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
18
18
years of professional experience
Work History
Office/Operations Manager
Litchfield Builders
02.2022 - 07.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers on over 7 projects.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reviewed finances to alert to overage costs and keep business operating within budget.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Interacted well with customers to build connections and nurture relationships.
Concierge Supervisor/Residential House Manager
Capital Pacific Development Group
09.2021 - 02.2022
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Oversaw management of multiple, high end estates while providing full service to clients to make sure homes were operating at full potential when when being used.
- Maintained operational facilities attractive to upper class clients by organizing regular maintenance, major repairs, and capital improvement projects.
Accounts Payable Associate
Capital Pacific Development Group
09.2021 - 02.2022
- Matched purchase orders to invoices and logged invoices into computer.
- Audited and processed credit card bills.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Reviewed each invoice for payment approval.
- Verified vendor accounts by confirming active licenses, W-9 acceptance, and insurance requirements
- Charged pertinent expenses to accounts.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Marketing, Sales and Escrow Manager
Capital Pacific Development Group
10.2009 - 03.2020
- Directly assisted in sale and closing of 7 new home communities, with over 550 units throughout Santa Barbara county with total value of over $300 Million
- Identified appropriate marketing channels and target customers for campaigns.
- Wrote engaging and successful marketing, advertising, and website copy.
- Developed campaigns and specific marketing strategies for clients.
- Tracked various product sales and costs by analyzing and entering sales, business data and expenses.
- Monitored social media questions and comments and appropriately responded.
- Designed and implemented advertising and public relations activities.
- Updated customer database and generated lists and counts for direct marketing projects.
- Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Coordinated communications of all necessary documents with sellers, buyers, lenders and title officers.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Scheduled closing appointments for seller and buyer or arranged for delivery orientation documents, keys and HOA documents.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
Executive Assistant
Capital Pacific Homes
01.2006 - 10.2009
- Help transition and keep operations open during 2008/2009 housing recession.
- Coordinated rebranding of multi-division top 500 Builders to independent and privately owned developer.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Promoted team productivity by keeping supplies organized and well-stocked.
Education
Bachelor of Arts - Business Economics
UC Santa Barbara
Goleta, CA06.2004
Minor - Women in Culture And Development
UC Santa Barbara
Goleta, CA06.2002
Associate of Arts - Business Administration
Foothill Community College
Los Gatos, CA06.2002
High School Diploma -
Homestead High School
Cupertino, CA06.1999
Skills
- Policy and Procedure Modification/Workflow planning
- Project Management and Customer Relations
- Team Bonding/event planning
- Senior Leadership Support
- Excellent Multitasking Abilities
- Subcontractor Supervision
- Project Estimation and Bidding
- Work Orders and Change Orders
Additional Information
Brandon Elementary PTA Board Member: 2019 - Current
Postpartum Education for Parents - Volunteer and Executive Board Member: 2013 - 2022
Timeline
Office/Operations Manager
Litchfield Builders
02.2022 - 07.2023
Concierge Supervisor/Residential House Manager
Capital Pacific Development Group
09.2021 - 02.2022
Accounts Payable Associate
Capital Pacific Development Group
09.2021 - 02.2022
Marketing, Sales and Escrow Manager
Capital Pacific Development Group
10.2009 - 03.2020
Executive Assistant
Capital Pacific Homes
01.2006 - 10.2009
Bachelor of Arts - Business Economics
UC Santa Barbara
Minor - Women in Culture And Development
UC Santa Barbara
Associate of Arts - Business Administration
Foothill Community College
High School Diploma -
Homestead High School
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