Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandie Albano

Rogersville,AL

Summary

District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

District Manager

Health Care Service Group
07.2021 - Current
  • Supervised 13 locations to enforce high-quality standards of operation.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Built positive and productive relationships with clients and field leadership.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Manages the foodservice program according to policies and procedures, and federal/state requirements.
  • Provides leadership, support, and guidance to ensure that food quality standards, inventory levels, food safety guidelines and customer service expectations are met.
  • Maintains records of income and expenditures, food supplies, personnel, and equipment and provides reports as needed
  • Ensures the facility has sufficient supplies
  • Completes periodic inventories of supplies and materials, trains new employees, and recommends dismissals
  • Acts as liaison between building occupants, client managers and administrators
  • Effectively communicates all directives from client managers, building occupants and administrators to staff
  • Performs the essential job functions of dietary aide, cook and dishwasher positions for purposes of training and assisting as needed.

Dietary Account Manager

Health Care Service Group
09.2018 - 07.2021
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Manages the foodservice program according to policies and procedures, and federal/state requirements.
  • Provides leadership, support, and guidance to ensure that food quality standards, inventory levels, food safety guidelines and customer service expectations are met.
  • Maintains records of income and expenditures, food supplies, personnel, and equipment and provides reports as needed
  • Ensures the facility has sufficient supplies
  • Completes periodic inventories of supplies and materials, trains new employees, and recommends dismissals
  • Acts as liaison between building occupants, client managers and administrators
  • Effectively communicates all directives from client managers, building occupants and administrators to staff
  • Performs the essential job functions of dietary aide, cook and dishwasher positions for purposes of training and assisting as needed.

Environmental Service Director

Genesis HealthCare
01.2016 - 09.2018

Central Supply Clerk

Genesis HealthCare
01.2014 - 01.2016

Rehab Unit Secretary

Genesis HealthCare
01.2012 - 01.2014

Funeral Director - Embalmer

Rogersville Funeral Home
01.2006 - 04.2012

Education

Certified Dietary Manager

University of Florida
Gainesville, FL
01.2020

Funeral Service And Mortuary Science

Jefferson State Community College
Birmingham, AL
05.2008

John A Gupton College
Nashville, TN
2007

Blue Mountain College
Blue Mountain, MS
2006

High School Diploma -

Lauderdale County High School
Rogersville, AL
05.2004

Skills

  • Leadership
  • Communication
  • Adaptability
  • Detail-oriented
  • Operations Management
  • Staff Management
  • Attention to Detail
  • Team Development
  • Strategic Planning
  • Recruiting and Hiring
  • Decision-making
  • Policy Enforcement

Timeline

District Manager

Health Care Service Group
07.2021 - Current

Dietary Account Manager

Health Care Service Group
09.2018 - 07.2021

Environmental Service Director

Genesis HealthCare
01.2016 - 09.2018

Central Supply Clerk

Genesis HealthCare
01.2014 - 01.2016

Rehab Unit Secretary

Genesis HealthCare
01.2012 - 01.2014

Funeral Director - Embalmer

Rogersville Funeral Home
01.2006 - 04.2012

Certified Dietary Manager

University of Florida

Funeral Service And Mortuary Science

Jefferson State Community College

John A Gupton College

Blue Mountain College

High School Diploma -

Lauderdale County High School

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Brandie Albano