Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brandie Beane

Marietta,GA

Summary

Highly motivated and dedicated professional seeking a fulfilling career as a flight attendant. With over eight years of unwavering passion for the industry, A committed to representing a reputable airline and providing exceptional service to passengers. Eager to utilize interpersonal skills, adaptability, and commitment to safety to create a memorable and enjoyable flying experience. Ready to contribute to a team-oriented environment and embark on an exciting journey of personal and professional growth. A customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Lastly, a very dependable service professional successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

17
17
years of professional experience

Work History

Bartender/Lead Server

Delaware North
06.2021 - Current
  • Truist Park, Fox Bros BBQ with Terrapin Taproom.
  • Greet and assist restaurant patrons
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Take orders and enter them accurately into the system
  • Serve food and beverages to guests
  • As a lead server, create side work for the serving staff and maintain a larger section.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Observed servers to provide feedback and coaching in areas requiring improvement.

Restaurant/Bar Manager

Wade’s Good Eat Emporium
11.2018 - 06.2021
  • Created new drink items for the bar menu
  • Made decisions regarding staffing levels
  • Managed stock ordering for two bar and server areas.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Generated higher ticket averages by training employees on suggestive upselling techniques.
  • Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Opened and closed restaurant and bar.

Restaurant Server

Ted’s Montana Grill
06.2016 - 09.2018
  • Greeted and assisted restaurant patrons
  • Took orders and entered them accurately into system
  • Served food and beverages to guests
  • Maintained clean and healthy environment for guests and employees
  • As bartender, prepared drinks for bar guests and server orders
  • Promoted to Service Professional in early 2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.

Restaurant Server/Bartender

Red Lobster
04.2014 - 05.2016
  • Created side work for the serving staff and maintained a larger section as the lead server
  • Collected, counted, and recorded cash for the staff as the cash-out
  • Greeted and assisted restaurant patrons
  • Took orders and entered them accurately into the system
  • Served food and beverages to guests
  • Maintained a clean and healthy environment for guests and employees
  • Promoted to Cash-Out in 2015 and Lead Server later that same year
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Restaurant Server

Copelands
05.2013 - 02.2014
  • Greeted and assisted restaurant patrons
  • Took orders and entered them accurately into the system
  • Served food and beverages to guests
  • Maintained a clean and healthy environment for guests and employees
  • Restaurant Server/Headwait (Lead Server) & Cash-Out, Copeland’s of
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Restuarant Server

Applebee's Grill + Bar
12.2010 - 01.2013
  • Greeted and assisted restaurant patrons
  • Took orders and entered them accurately into the system
  • Served food and beverages to guest upon purchase
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Managerial Supervisor

Six Flags White Water
02.2006 - 09.2010
  • Trained lifeguards on proper execution of rescues
  • Ensured lifeguards knew how to properly scan their zones to prevent incidents
  • Administered audits for lifeguards, leads, and supervisors
  • Created and maintained a schedule for over 200 employees
  • Ensured the safety of guests and employees
  • Maintained a clean environment and tested ride operations for safety and functionality
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Sales Representative

Leslie's Pool Supplies
02.2009 - 10.2009
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Set and achieved company defined sales goals.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.

Education

Bachelor of Science - Psychology

Kennesaw State University
Kennesaw
12.2012

Associate of Science - Psychology

Winston Salem State University
Winston-Salem, NC
05.2008

High School Diploma -

Joseph Wheeler High School
Marietta, GA
05.2005

Skills

  • Customer Service: Over 14 years of experience in providing exceptional customer service across various roles, including sales and safety
  • Punctuality: Consistently demonstrated strong punctuality and reliability in all professional endeavors
  • Problem-solving: Developed excellent problem-solving skills through years of experience working in teams, particularly as team captain in basketball
  • Leadership: Held leadership positions, ranging from Lead Server to Restaurant Manager, showcasing effective leadership and decision-making abilities
  • Multitasking: Proven ability to handle multiple tasks simultaneously, honed through experience in fast-paced food service industry
  • Adaptability and Flexibility: Known for being adaptable and flexible in challenging work environments, readily adjusting to changing circumstances
  • Staff Supervision
  • POS Systems Operations
  • Order Accuracy
  • Bar Terminology
  • Safe Food Handling
  • Responsible and Trustworthy
  • Leadership
  • Standards Compliance
  • Dining Area Maintenance
  • Table Monitoring and Turnover
  • Heavy Lifting
  • Wine Knowledge
  • Cash Handling
  • Full Service Dining
  • Conflict and Complaint Resolution

Additional Information

-Traveling: Enjoy exploring new destinations and experiencing different cultures.

-Culinary Adventures: Love trying various cultural food and cooking for the community.

-Tubing and Lake life: Find enjoyment in water activities and the tranquility of lake environments.

-Team Sports: Participate in basketball, volleyball, and football, fostering teamwork and camaraderie.

-APA Pool League: Engage in competitive pool play as a member of the APA pool league.

-Card Game Tournaments: Experienced in playing and winning spades and tonk tournaments.

-Video Games: Enthusiastic gamer with a diverse range of gaming interests.

-Dog Lover: Enjoy a strong bond with two dogs, providing them with human-like love and care,


Timeline

Bartender/Lead Server

Delaware North
06.2021 - Current

Restaurant/Bar Manager

Wade’s Good Eat Emporium
11.2018 - 06.2021

Restaurant Server

Ted’s Montana Grill
06.2016 - 09.2018

Restaurant Server/Bartender

Red Lobster
04.2014 - 05.2016

Restaurant Server

Copelands
05.2013 - 02.2014

Restuarant Server

Applebee's Grill + Bar
12.2010 - 01.2013

Sales Representative

Leslie's Pool Supplies
02.2009 - 10.2009

Managerial Supervisor

Six Flags White Water
02.2006 - 09.2010

Bachelor of Science - Psychology

Kennesaw State University

Associate of Science - Psychology

Winston Salem State University

High School Diploma -

Joseph Wheeler High School

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Brandie Beane