Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brandie Bright

Columbia,SC

Summary

Efficient, well-organized, and service-oriented team player focused on providing extraordinary customer service and meet goals. I am always striving for growth and challenges, to improve my skills and abilities. I have many years of experience with customer service and problem solving. I am a leader, who motivates and helps my team members through difficult times.

Overview

3
3
years of professional experience

Work History

Tier 2 Customer Service Representative

Recruiting Solutions-DEW
Columbia, SC
04.2021 - Current
  • Complete Claims UI/PEUC/PUA/EB
  • Complete Weekly Certifications and Fact Findings on behalf on claimants
  • Reactivate Claims
  • Properly diagnose a claim and request DEW staff to make changes
  • Educated claimants on unemployment benefits information and updates
  • Use online tools to identify solution for claimants such as SCUBI and Salesforce
  • Review payment details, documentation sent, and pending issues on claims
  • Navigated claimants through MyBenefits Portal and SC Works Service website

Customer Service Representative

Teleperformance-Liberty Mutual
Columbia, SC
11.2019 - 03.2020
  • Communicated with insured, claimants, and attorneys to gather information about the accident
  • Escalate complicated and unusual claims to claims investigator
  • Verify coverage and deductible for auto policies such as comprehensive, collision, and rental vehicles
  • Verify liability status and payments issued out
  • Schedule appraisals and rental vehicles
  • Provide claimants with assign adjuster information such as email and telephone number and date he or she will be contacted

Direct Support Professional

Colleton County Board Of Disabilities
Walterboro, SC
01.2017 - 11.2019
  • Documented patient information to update supervising, including vital signs, behaviors and eating habits
  • Administered medications and followed treatment protocols
  • Developed, encouraged, and supported patients to improve their health and wellness, such as participating in exercises and assisting patients with their meal plans
  • Developed strong and trusting rapport with patients
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times
  • Transported client to appointments and to complete other related errands
  • Ensured patients well-being, safety and comfort in adherence with physicians' orders
  • Emotionally supported patients, monitoring changes in behavior for potentially dangers
  • Prepared and accompanied patients on public outings
  • Maintained professionalism in emergency situations, assisting staff members in actions and monitoring patients
  • Answered office phone calls and emails, answering questions and scheduled future appointments
  • Assisted patients in seeking employment

Education

Bachelor of Arts - Organizational Leadership

University of South Carolina - Columbia
Columbia, SC

Skills

Communicationundefined

Accomplishments

    Dean List 2015-2019

    GPA 3.5

Timeline

Tier 2 Customer Service Representative

Recruiting Solutions-DEW
04.2021 - Current

Customer Service Representative

Teleperformance-Liberty Mutual
11.2019 - 03.2020

Direct Support Professional

Colleton County Board Of Disabilities
01.2017 - 11.2019

Bachelor of Arts - Organizational Leadership

University of South Carolina - Columbia

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Brandie Bright