Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Brandie Clancy

Brandie Clancy

Wrightsville,PA

Summary

Multi-talented Program Supervisor driven to optimize processes and improve productivity to maximize program successes. Excelling at managing stakeholder relationships and administrative functions. Offering 12 years of management experience.

Overview

10
10
years of professional experience

Work History

E.A.R.N. Program Supervisor

Equus Workforce Solutions
08.2022 - Current
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Instilled in personnel all aspects of the E.A.R.N. program with people-oriented focus.
  • Ensures application process for federal disability is completed and initiated in database/software in a timely fashion as required by contract
  • Promoted ongoing and open communication with staff and other program partners; i.e. the County Assistance Office, Keystone Education Yields Success (KEYS), and Workforce Innovation and Opportunity Act (WIOA)

Care Coordinator

Becton Dickinson BD Medical
07.2020 - 07.2022
  • Completed initial intake and follow-up calls with patients via inbound and outbound calls to include identifying and resolving patient concerns within the process or product
  • Reviewed and concluded occasional account escalations by identifying best practices
  • Pursued continued learning initiatives such Becton Dickinson University to complete courses such as "Leading and Managing Projects"
  • Shadowed with new employees to assist and improve training processes for multiple positions

Administrative Assistant

GELARDI CONSULTING
11.2018 - 09.2021
  • Managed the organization's relationships with over 20 outside vendors and contracted personnel
  • Ensured organizational compliance with all relevant reporting requirements
  • Provided all general office support, such as ordering supplies and arranging staff travel, as well as logistical arrangements for events hosted by the organization
  • Edited and formatted all presentations and supporting documents presentations

Document Coordinator

Becton Dickinson BD Medical
04.2021 - 07.2021
  • Professionally faxed and/or emailed physician offices in order to obtain medical documentation and troubleshoot customer prescription issues
  • Worked with customer care to identify and support customer service related initiatives as defined by company goals and objectives
  • Adhered to compliance standards to include Medicare guidelines, HIPAA, and ACW
  • Ability to work through special projects, progress notes, and service tickets, needs as identified from each account

Agent, In-House

PYRAMID CONSULTING GROUP, LLC
12.2020 - 04.2021
  • Contracted with Becton Dickinson as a Documentation Coordinator until hired on directly with the company
  • Developed and maintained knowledge in medical supplies and insurance guidelines
  • Worked with customer care to identify and support customer service related initiatives as defined by company goals and
  • Adhered to compliance standards to include Medicare guidelines, HIPAA, and ACW

Caregiver

TOUCHING HEARTS AT HOME
07.2020 - 12.2020
  • Charted resident vital signs and mental state periodically, marking any memory losses, trouble breathing or other issues
  • Ensured personal hygiene is upheld by periodically changing bandages, clothing and bedding
  • Documented patient behaviors and report abnormalities to supervisor
  • Listened to patient needs and adjusted treatment plan accordingly

Medical Documentation Specialist

CARRIS HEALTH/ACMC
03.2018 - 01.2020
  • Assisted in patient encounters by creating chart notes by noting what is discussed and actions performed by the doctor
  • Established and managed professional working relationships with patients and physicians
  • Reviewed medical records, ensured medical codes have been inputted correctly, and documented the specifics necessary to provide a full analysis of patient's health
  • Ensured documentation was complete and accurate in order to meet insurance guidelines

General Manager

WULFF INVESTMENTS, LLC, Jimmy John's
08.2013 - 02.2018
  • Managed budget implementations, employee onboarding and reviews, training, schedules and contract negotiations.
  • Reduced average labor percentage of revenue by 4% through better scheduling practices and identified over/understocking to improve the next quarter's budget
  • Managed a total of 25 employees with 12 employees, delegating responsibilities to ensure customer satisfaction
  • Completed paperwork and filed reports quickly and efficiently to be audited by corporate staff every four to six months

Education

Bachelor of Arts - Organizational Leadership - Project Management

Arizona State University
Tempe, AZ
05.2025

Certificate - Health Information Technology

Rasmussen College
Saint Cloud, MN
05.2018

Skills

  • Staff Development
  • Project Coordination
  • Communications Strategies
  • Positive Reinforcement Strategies
  • Resource Management
  • Curriculum Development
  • Medical Terminology
  • Presenting Trainings
  • Diversity and Inclusion

Timeline

E.A.R.N. Program Supervisor

Equus Workforce Solutions
08.2022 - Current

Document Coordinator

Becton Dickinson BD Medical
04.2021 - 07.2021

Agent, In-House

PYRAMID CONSULTING GROUP, LLC
12.2020 - 04.2021

Care Coordinator

Becton Dickinson BD Medical
07.2020 - 07.2022

Caregiver

TOUCHING HEARTS AT HOME
07.2020 - 12.2020

Administrative Assistant

GELARDI CONSULTING
11.2018 - 09.2021

Medical Documentation Specialist

CARRIS HEALTH/ACMC
03.2018 - 01.2020

General Manager

WULFF INVESTMENTS, LLC, Jimmy John's
08.2013 - 02.2018

Bachelor of Arts - Organizational Leadership - Project Management

Arizona State University

Certificate - Health Information Technology

Rasmussen College

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