Brandie Cobb

DEPARTMENT: Orthopedics

• Provided strong leadership to enhance team productivity and morale.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Implemented and developed operational standards, policies and procedures.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Developed proposals and presentations for internal and external audiences.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Identified cost improvement changes and cost savings plans to increase company savings.
• Executed appropriate staffing and budgetary plans to align with business forecasts.
• Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
• Produced staffing matrix to provide adequate coverage of department.
• Examined quarterly financials to determine business operating capacity.
• Ordered new equipment and inventory and scheduled repairs for damaged equipment.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.

DEPARTMENTS: Rheumatology, Breast Surgery, Neurology, Triage, Checkout, and Pain

• Trained interns and newly hired team members on office procedures and computer system.
• Developed close working relationships with front office and back office staff.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Ordered all office supplies and kept check on inventory levels.
• Provided supervision and management to team of support personnel.
• Boosted staff morale by offering constructive feedback and specific direction.
• Addressed and remedied all patient or team member issues.
• Oversaw accounting, budgeting, and financial reporting.
• Developed and implemented strategies to improve patient access, satisfaction and care quality.
• Consulted with healthcare professionals on business decisions.
• Created and implemented organizational policies and procedures.
• Supervised team of 40+ office personnel.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Spearheaded and implemented new projects to expand scope of engagement. (Introduced a Rheumatology infusion suite increasing our revenue almost 500% in the first year.)

DEPARTMENTS: Internal Medicine, Women's Health, Executive Health

• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Ordered all office supplies and kept check on inventory levels.
• Provided supervision and management to team of support personnel.
• Addressed and remedied all patient or team member issues.
• Consulted with healthcare professionals on business decisions.
• Developed policies and procedures for effective practice management.
• Developed close working relationships with front office and back office staff.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

• Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
• Scheduled appointments to enter appointment date and time into computerized scheduler.
• Verified patient's insurance eligibility and benefits coverage.
• Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
• Built templates scheduling templates for 20+ medical providers.
• Assisted patients with diabetic pumps and sensors
• Managed employee/MD PTO
• Managed scheduling protocols
• Managed payroll in KRONOS system
• Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
• Oversaw monthly inventory orders to guarantee properly stocked office.