Brandie Rondeau
North Las Vegas,NV
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Arbys DRG
Las Vegas, NV
10.2022 - 03.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
General Manager
Dairy Queen Grill & Chill
North Las Vegas, NV
11.2023 - 01.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Truck Unloader
Walmart
North Las Vegas, NV
07.2021 - 04.2022
- Unloaded freight from trucks, containers, and railcars with the use of a forklift or pallet jack.
- Organized stock in warehouse shelves to ensure efficient product location.
- Palletized products for shipment using wrapping and strapping equipment.
- Utilized scanning technology to accurately track inventory levels of incoming and outgoing shipments.
- Followed company safety regulations while operating mechanical equipment such as forklifts and pallet jacks.
- Ensured proper storage of materials by stacking them neatly in designated areas according to size, weight, or other specifications.
- Operated machinery including balers and compactors used in compressing cardboard boxes for storage purposes.
- Responsible for maintaining a clean work environment free from clutter throughout shift duration.
- Lifted heavy objects by hand or by using power hoist.
- Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency.
- Scanned [Number] packages per day to verify proper shipping information.
Store Manager
Yogurtland
Las Veags , NV
10.2020 - 02.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Shift Manager
Higuchi Group inc.
06.2018 - 02.2019
- Identified and communicated customer needs to supply chain capacity and quality teams
- Conducted forecasting to determine possible changes and issues for supply chain business
- Engaged prospects and customers through various events, including tradeshows, seminars and workshops
- Trained and mentored new employees to maximize team performance
- Communicated best practices among on-site and external personnel to align efforts and goals
- Supervised site investigations, reported issues and escalated those that required further assistance
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained store equipment, including computers, printers and fax machines
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Kept employees operating productively and working on task to meet business and customer needs.
Hostess, Car Side, Expo
Applebee's Neighborhood Grill
11.2017 - 06.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Checked identification to enforce age requirement for alcoholic beverages
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Answered customers' questions, recommended items and recorded order information
- Set dining tables to prepare for diverse types of events and follow strict service standards
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Checked guests' identification before serving alcoholic beverages
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Cashier Sales Associate
Dollar Tree
10.2016 - 02.2017
- Assisted customers with locating and choosing merchandise in any store department
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
- Helped customers manage large purchases by collecting items from shelves and storage locations
- Answered questions about store policies and concerns to support positive customer experiences
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Assisted customers by answering questions and fulfilling requests
- Checked prices for customers and processed items sold by scanning barcodes
- Counted cash in register drawer at beginning and end of shift
- Maintained current knowledge of store promotions and highlighted sales to customers
- Welcomed and greeted customers and offered friendly, knowledgeable assistance
- Educated customers on promotions to enhance sales
- Followed standardized procedures for issuing cash refunds.
Education
High School Diploma -
Chyenne High School
North Las Vegas, NV06-2013
Skills
- Inventory controls
- Accurate money handling
- Training and development
- Team leadership
- Creative merchandising
- Upselling techniques
- Skilled problem solver
- Consistently meets sales goals
- Retail merchandising experience
- Positive and friendly
- Credit card processing
- Merchandising
- Cash handling and management
- Retail sales
- Stocking
- Motivated team player
- Key holder experience
- Quick learner
- Shipping procedures understanding
- Records Management
- Loss Prevention
- Customer Relations
- Customer Service
- Sales Growth
- Flexible Schedule
- Mentoring and Coaching
- Upselling and Cross Selling
- Inventory counting
- Customer Service Management
- Sales Strategies
- Hiring and Training
- POS Systems
- Team Building and Leadership
- Employee Coaching
- Cost Control
- [Software] expertise
- POS systems operations
- Microsoft Office Suite
Timeline
General Manager
Dairy Queen Grill & Chill
11.2023 - 01.2024
Assistant Store Manager
Arbys DRG
10.2022 - 03.2024
Truck Unloader
Walmart
07.2021 - 04.2022
Store Manager
Yogurtland
10.2020 - 02.2022
Shift Manager
Higuchi Group inc.
06.2018 - 02.2019
Hostess, Car Side, Expo
Applebee's Neighborhood Grill
11.2017 - 06.2018
Cashier Sales Associate
Dollar Tree
10.2016 - 02.2017
High School Diploma -
Chyenne High School
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