Brandie Dixon
Parkville,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Driver, Warehouse Orders
Capstone Logistics LLC.
05.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Obtained signatures from customers upon delivery of goods.
Operations Manager
FedEx:Ground
03.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Research Associate
Optimal Research Clinic
06.2020 - 09.2021
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Distilled large amounts of information and produced reports, spreadsheets and documents outlining key details.
- Set up equipment, organized inventory and maintained facilities.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
Clinical Research Coordinator
SIII Clinical
03.2016 - 06.2021
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Followed informed consent processes and maintained records.
- Maintained compliance with protocols covering patient care and clinical trial operations.
Customer Service Manager
Walmart
01.2003 - 12.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
Bachelor of Science - Psychology
University of Maryland - Baltimore County
Baltimore, MD05.2027
Technical Diploma - Medical Administration With Billing And Coding
Everest Institute - Atlanta Downtown
Atlanta, GA05.2008
High School Diploma -
Newton High School
Covington, GA05.2000
Skills
- Logistics Knowledge
- Order Picking
- XATA Operation Proficiency
- Vehicle Maintenance
- Loading and Unloading
- Time Management
- Policy and Procedure Implementation
- Microsoft Office
- Negotiation
- Citrix
- Problem-Solving Skills
- Study Protocols
- Patient Safety
- Monitoring Visits
- Specimen Collection
- Good Clinical Practice
- Trial Oversight
- Medidata Rave
- Medication Dispensing
- Site Preparation
Accomplishments
Author of Get Up Girl, You Got This
Timeline
Driver, Warehouse Orders
Capstone Logistics LLC.
05.2023 - Current
Operations Manager
FedEx:Ground
03.2022 - Current
Research Associate
Optimal Research Clinic
06.2020 - 09.2021
Clinical Research Coordinator
SIII Clinical
03.2016 - 06.2021
Customer Service Manager
Walmart
01.2003 - 12.2018
Bachelor of Science - Psychology
University of Maryland - Baltimore County
Technical Diploma - Medical Administration With Billing And Coding
Everest Institute - Atlanta Downtown
High School Diploma -
Newton High School
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