Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandie dougan

Hope,AR

Summary

Adept at enhancing inventory management and customer satisfaction, I spearheaded parts department operations at K-D Truck & Trailer Repair, achieving significant efficiency improvements. My expertise in logistics planning and my ability to foster robust vendor relations have consistently driven performance enhancement. Recognized for exceptional service, I excel in dynamic environments, demonstrating strong problem-solving skills and operational management acumen.

Overview

29
29
years of professional experience

Work History

PARTS MANAGER

K-D TRUCK & TRAILER REPAIR
HOPE, AR
01.2023 - Current
  • Trained new staff members on proper parts handling techniques.
  • Monitored stock levels regularly to avoid backorders or shortages.
  • Resolved customer inquiries related to part availability or quality issues.
  • Managed employee schedules and daily assignments.
  • Created reports to track inventory usage and performance metrics.
  • Ensured compliance with industry regulations and standards in parts management operations.
  • Managed procurement processes, negotiating with suppliers to secure best prices.
  • Coordinated delivery schedules for incoming orders.
  • Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
  • Updated databases with information about new products or services.
  • Developed and implemented parts department policies and procedures to improve efficiency.
  • Implemented improvements to streamline the ordering process.
  • Ensured accuracy in order processing and invoicing procedures.
  • Developed and maintained positive working relationships with vendors.
  • Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
  • Oversaw inventory management, ensuring optimal stock levels for efficient operations.
  • Received, examined and reshelved returned parts.
  • Managed customer inquiries and complaints regarding parts availability and pricing.
  • Inspected returned parts for damage before restocking shelves.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Performed scheduled inventory audits per to verify accuracy and product availability.
  • Implemented inventory control systems to track parts usage and reduce waste.
  • Controlled daily parts program activities to improve sales and inventory management.
  • Generated weekly sales reports detailing product demand patterns.
  • Utilized parts management software for inventory tracking and order processing.
  • Assisted in developing a system for tracking special orders.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Established pricing strategies to remain competitive while ensuring profitability.
  • Implemented sustainability initiatives to minimize waste and promote recycling of parts.
  • Coordinated parts logistics, ensuring timely delivery to customers and service departments.
  • Resolved labor, design and tool issues during construction projects.
  • Analyzed pricing trends to optimize cost savings.
  • Organized and monitored inventory levels of parts, tools, and supplies.
  • Organized and maintained the parts warehouse for easy access and efficient workflow.
  • Maintained records of all orders placed, received, and shipped.
  • Conducted monthly audits of inventory control systems.
  • Conducted regular inventory audits to ensure accuracy of stock levels.
  • Prepared documents for ordering parts, supplies, and equipment.
  • Prepared and planned worksites to help jobs run smoothly.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.

Parts Manager

K-D TRUCK & TRAILER REPAIR
HOPE, AR
02.2012 - 04.2014
  • Trained new staff members on proper parts handling techniques.
  • Monitored stock levels regularly to avoid backorders or shortages.
  • Resolved customer inquiries related to part availability or quality issues.
  • Managed employee schedules and daily assignments.
  • Created reports to track inventory usage and performance metrics.
  • Ensured compliance with industry regulations and standards in parts management operations.
  • Managed procurement processes, negotiating with suppliers to secure best prices.
  • Coordinated delivery schedules for incoming orders.
  • Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
  • Updated databases with information about new products or services.
  • Developed and implemented parts department policies and procedures to improve efficiency.
  • Implemented improvements to streamline the ordering process.
  • Ensured accuracy in order processing and invoicing procedures.
  • Developed and maintained positive working relationships with vendors.
  • Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
  • Oversaw inventory management, ensuring optimal stock levels for efficient operations.
  • Received, examined and reshelved returned parts.
  • Managed customer inquiries and complaints regarding parts availability and pricing.
  • Inspected returned parts for damage before restocking shelves.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Performed scheduled inventory audits per to verify accuracy and product availability.
  • Implemented inventory control systems to track parts usage and reduce waste.
  • Controlled daily parts program activities to improve sales and inventory management.
  • Generated weekly sales reports detailing product demand patterns.
  • Utilized parts management software for inventory tracking and order processing.
  • Assisted in developing a system for tracking special orders.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Established pricing strategies to remain competitive while ensuring profitability.
  • Implemented sustainability initiatives to minimize waste and promote recycling of parts.
  • Coordinated parts logistics, ensuring timely delivery to customers and service departments.
  • Resolved labor, design and tool issues during construction projects.
  • Analyzed pricing trends to optimize cost savings.
  • Organized and monitored inventory levels of parts, tools, and supplies.
  • Organized and maintained the parts warehouse for easy access and efficient workflow.
  • Maintained records of all orders placed, received, and shipped.
  • Conducted monthly audits of inventory control systems.
  • Conducted regular inventory audits to ensure accuracy of stock levels.
  • Prepared documents for ordering parts, supplies, and equipment.
  • Prepared and planned worksites to help jobs run smoothly.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.

Assistant Greenskeeper

Hope Country Club
Hope, AR
08.1998 - 10.2001
  • Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
  • Built or maintained golf course turf.
  • Winterized irrigation systems and restarted systems in spring.
  • Cared for artificial turf fields, periodically removing turf and replacing cushioning pads.
  • Cared for lawns by mulching, aerating, weeding or grubbing.
  • Conducted soil tests in order to determine proper fertilization techniques.
  • Trimmed flowers and cleaned flower beds.
  • Kept appearance of turf neat and professional with daily mowing, trimming and maintenance.
  • Collaborated with other staff members to develop plans for improving course layout.
  • Maintained turf areas by applying fertilizers and herbicides according to established schedules.
  • Repaired divots on fairways using seed mixtures as needed.
  • Planted trees, shrubs, bushes and flowers in decorative planters and displays.
  • Set up courses each day by changing cups, putting out flags and emptying trash.
  • Adhered to all applicable laws regarding pesticide application and storage.
  • Adjusted amount of water consumption using irrigation methods to prevent waste.
  • Performed minor repairs on equipment used for greens keeping tasks such as mowers, blowers and irrigation systems.
  • Raked, mulched and composted leaves.
  • Followed landscaping designs to determine placement of sod, flowers or foliage.
  • Assisted with the maintenance of golf course grounds, including mowing and edging grass, raking sand traps, and trimming shrubs.
  • Provided support during tournaments or special events; set up flags, ropes.
  • Ensured that all safety protocols were followed when operating powered equipment.
  • Monitored weather conditions and adjusted watering cycles accordingly.
  • Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
  • Managed nearby features such as bunkers with raking and regular care.
  • Removed debris from golf course grounds; disposed of trash in designated area.
  • Inspected greens for pests or diseases; reported any findings to supervisor.
  • Maintained or repaired tools or equipment for safety and longevity.
  • Prepared irrigation systems for seasonal use; monitored water levels throughout season.
  • Operated a variety of powered equipment such as tractors, utility vehicles, aerators, sprayers and spreaders.
  • Assisted in the preparation of tee boxes prior to tournaments or events.
  • Measured fairway heights using specialized tools; adjusted cutting height as needed.
  • Maintained both two-cycle and four-cycle equipment used in regular greenskeeping.
  • Improved appearance of greens and planted new trees and shrubbery.
  • Removed leaves, clippings and debris with blowers or collection methods.
  • Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
  • Completed day-to-day duties accurately and efficiently.
  • Operated a variety of machinery and tools safely and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Operated equipment and machinery according to safety guidelines.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed routine maintenance and repair.

MEDICAID MEDICAL TRANSPORTATION SUPERVISOR

Southwest Arkansas Development Council
HOPE, AR
01.1996 - 08.1998
  • Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.
  • Taught new hires how to complete key tasks and maintain compliance with standards.
  • Verified that drivers maintained required professional competences, licenses and safety knowledge.
  • Maximized safety of transportation operations through use of field safety assessments.
  • Handled personnel hiring, performance evaluations and disciplinary actions.
  • Enforced strict safety rules and regulations to protect workers and minimize company liability.
  • Coordinated daily transportation operations, including scheduling and routing of drivers.
  • Managed team of drivers to ensure timely delivery of goods while adhering to applicable laws and regulations.
  • Addressed problems head-on and worked with clients, personnel and supervisors to resolve concerns.
  • Prepared reports summarizing transportation activities such as deliveries completed, delays encountered.
  • Oversaw the selection process for new drivers ensuring they met all legal requirements before hiring.
  • Assessed route optimization opportunities that could improve overall efficiency across the organization.

Education

High School Diploma -

EMMET HIGH SCHOOL
Emmet, AR
05-1991

Skills

  • POS systems operations
  • Demand forecasting
  • Stock management
  • Logistics planning
  • Product promotion
  • Performance improvement
  • Ordering parts
  • Reviewing deliveries
  • Improving customer satisfaction
  • Inventory restocking
  • Customer relations
  • Operations management
  • Supply chain coordination
  • Parts documentation
  • Inventory auditing
  • Sales promotion
  • Vendor relations
  • Inventory management
  • Customer service
  • Invoice processing
  • Stock control

Timeline

PARTS MANAGER

K-D TRUCK & TRAILER REPAIR
01.2023 - Current

Parts Manager

K-D TRUCK & TRAILER REPAIR
02.2012 - 04.2014

Assistant Greenskeeper

Hope Country Club
08.1998 - 10.2001

MEDICAID MEDICAL TRANSPORTATION SUPERVISOR

Southwest Arkansas Development Council
01.1996 - 08.1998

High School Diploma -

EMMET HIGH SCHOOL

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