Summary
Overview
Work History
Education
Skills
Timeline
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Brandie Ellison

Chatsworth,GA

Summary

Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

2026
2026
years of professional experience

Work History

Emergency Registrar

Hamilton Medical Center
  • Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
  • Utilized audits and controls to accurately manage cash.
  • Provided high-quality care to patients with a wide range of acute and life-threatening conditions, ensuring timely interventions.
  • Worked closely with case managers to ensure effective discharge planning for patients requiring follow-up or ongoing care after leaving the Emergency Department.
  • Maintained detailed documentation of patient interactions, treatments, and outcomes for accurate record-keeping purposes.
  • Processed medical insurance claims and payments.
  • Evaluate the need for emergency insurance in incoming patients.

Chat Support Representative

Humana
07.2024 - 03.2025
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.

Medicare Customer Service Representative

Humana
03.2024 - 07.2024
  • Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
  • Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
  • Improved call center performance by consistently maintaining a high level of professionalism and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Associates Degree - Health Information Technology

Miller-Motte College
Chattanooga, TN

Skills

  • Medical decision making
  • Orthopedic emergencies
  • Psychiatric emergencies
  • Pediatric emergency care
  • Quality improvement
  • Time management
  • Customer service
  • Teamwork and collaboration
  • Problem-solving abilities
  • HIPAA compliance
  • Office administration
  • Patient scheduling
  • Self motivation
  • Medical terminology
  • Clerical skills
  • Interpersonal communication

Timeline

Chat Support Representative

Humana
07.2024 - 03.2025

Medicare Customer Service Representative

Humana
03.2024 - 07.2024

Emergency Registrar

Hamilton Medical Center

Associates Degree - Health Information Technology

Miller-Motte College

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Brandie Ellison