Brandie Ellison
Chatsworth
Summary
Motivated customer service professional with solid foundation in Medicare support, consistently delivering high-quality service and effective solutions. Known for strong collaboration with team members and adaptability to changing needs. Possesses excellent communication skills and proactive approach to problem-solving.
Overview
4
4
years of professional experience
Work History
Medicare Customer Service Representative
Humana
05.2024 - 11.2024
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Upheld strict confidentiality standards while managing sensitive beneficiary information during interactions and data entry tasks.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Emergency Room Registrar
Hamilton Medical Center
12.2023 - 04.2024
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Utilized electronic health records systems for accurate documentation and data entry, minimizing errors and improving patient record management.
- Collaborated with medical staff, ensuring timely communication of critical patient information for expedient care delivery.
- Ensured patient safety by verifying identification and cross-checking information against electronic health records before registering or updating existing accounts.
- Verified insurance coverage, coordinating with insurers to ensure accurate billing information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Office Assistant
Chattanooga Skin And Cancer Clinic
03.2021 - 12.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
Education
Medical Coding And Billing Diploma (CBCS) - Medical Coding And Billing
Miller Motte College
Chattanooga, TN11.2024
Skills
- Call center experience
- Data entry proficiency
- Customer service expertise
- Networking and relationship building
- Reliability
- Multitasking Abilities
- Complaint resolution
- Time management abilities
- Account updating
- Communication Skills
- Investigate claims
- Problem-solving abilities
- Problem-solving skills
Timeline
Medicare Customer Service Representative
Humana
05.2024 - 11.2024
Emergency Room Registrar
Hamilton Medical Center
12.2023 - 04.2024
Front Office Assistant
Chattanooga Skin And Cancer Clinic
03.2021 - 12.2023
Medical Coding And Billing Diploma (CBCS) - Medical Coding And Billing
Miller Motte College
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