Brandie Espinoza
Marble Falls,TX
Summary
Highly motivated and committed Certified Mohs Technician and Certified Medical Assistant with proven history of superior performance at individual, team, and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environments.
Overview
15
15
years of professional experience
Work History
Surgical Assistant/Mohs Technician
Cutaneous Surgery Center Of Austin
06.2023 - Current
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Protected patients from infection by setting up and managing sterile operating fields.
- Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
- Verified identity of patient or operative site.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Maintained accurate patient charts and medical records.
- Administered medications as instructed by the physician once spot was verified.
CMA/Mohs Technician
Westlake Dermatology
06.2022 - 06.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Conducted routine laboratory tests to determine underlying conditions and diagnosis.
- Administered medications and treatments according to physician orders.
- Instructed patients in at-home care and continued treatments.
- Administered medication as instructed by the physician once spot was verified.
CMA, Certified Mohs Technician, Office Manager
Longhorn Dermatology
06.2021 - 06.2022
- Provide high-quality histologic specimens for microscopic evaluation and review
- Maintains laboratory for CLIA inspection and safety protocols
- Manage office operations while scheduling appointments
- Coach new hires on company processes while managing employees to achieve maximum production
- Coordinate and align corporate and office schedules and disseminate important work information to employees
- Sterilize instruments and dispose of used or contaminated supplies in adherence to OSHA regulations
- Follow appropriate disinfecting procedures to sterilize medical equipment
- Interview patients to obtain medical history and chief complaints
Certified Mohs Technician/CMA/PSA II
Baylor Scott & White
1 2019 - 05.2021
- Used Epic to schedule appointments
- Educated patients on plans for treatment and payments
- Worked with team to resolve problems, improve operations, and provide exceptional customer service
- Certified Mohs Tech- performed Mohs Tech duties as assigned by Mohs Surgeon
- Roomed patients, took vitals, obtained medical history, prepared patient for provider
Customer Service Representative
Seton Heart Institute
08.2016 - 01.2019
- Check-in and Check-out for 40+ patients daily
- Provide patients with important details about billing, payment processing and support procedures and requirements
- Schedule, reschedule and handle canceled appointments for patients
- Collect copays and Time of Service balances, and generate estimates for upcoming visits
- Check patient data including insurance, demographic and health history to ensure all information was current
- Process patient and provider referrals, obtain insurance authorizations
Business Service Associate
Austin Diagnostic Clinic
03.2014 - 08.2016
- Schedule appointments for 100+ doctors across multiple specialties with a 98.9% accuracy rating
- Primary point of contact for all doctors, patients, and employees of the clinic- including scheduling and PBX paging functions
- Lead Pediatrics employee trainer
- Verify and process insurance benefits for new and established patients
- Assist nursing staff with EMR notations
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
3rd Key- Management
Spec's Wine, Spirits, And Finer Foods
08.2012 - 03.2014
- Managed all vendor communications including back order availability, future inventory and special orders
- Generated a loyal clientele due to implementing exceptional customer service standards
- Created and implemented monthly store promotions and events
- Handled all managerial paperwork from invoices to payroll
- Maintained records of all cash operational data
- Supported Manager with daily operational functions.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.
Emergency Medical Technician/ Volunteer
Spicewood Volunteer Fire Department
09.2012 - 03.2013
- Maintained a sanitized, clean, and safe environment
- Provided critical care to patients and helpoing them in early recovery
- Regular interaction with the patients in order to find out their psychological and physical needs
- Observed and treated various conditions of patients to ensure their wellbeing
- Interacted and coordinated with the healthcare teams to maintain harmonious relationships
Cashier/Customer Service
Thom Kar INC
03.2009 - 08.2012
- Restocked inventory and reviewed cash operation data to verify proper replenishment.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Described products to customers and accurately explained details and care of merchandise.
- Provided timely and effective replacement of damaged or missing products.
- Maintained cleanliness and presentation of stock room and production floor.
- Assisted customers with food selection, inquiries and order customization requests.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Assisted customers promptly and politely, in person and via telephone.
Education
Marble Falls High School
High School Diploma
EMT Class Certification 2013
Advanced Mohs Technician
American Society For Mohs Histotechnology
01.2022
National Society of Histotechnology
Mohs Micrographic Technician
10.2020
National Healthcareer Association
Certified Clinical Medical Assistant
07.2019
Skills
- Vaccinated against COVID-19
- Multi-line phone talent
- Supervising staff
- Extensive training in HIPAA and OSHA
Compliance - Deep understanding of Medicare, Medicaid, and
Commercial/ Managed Care insurance products - Microsoft Applications- Word, Excel, Outlook, Office 365, PowerPoint
- Articulate and well-spoken
- Exceptional communication skills
- Quick learner
- Strategic decision-making
- Customer service-oriented
- Routine laboratory up-keep
- Prepare and gross tissue for slides for Mohs Surgeon
- Case oversight
Timeline
Surgical Assistant/Mohs Technician
Cutaneous Surgery Center Of Austin
06.2023 - Current
CMA/Mohs Technician
Westlake Dermatology
06.2022 - 06.2023
CMA, Certified Mohs Technician, Office Manager
Longhorn Dermatology
06.2021 - 06.2022
Customer Service Representative
Seton Heart Institute
08.2016 - 01.2019
Business Service Associate
Austin Diagnostic Clinic
03.2014 - 08.2016
Emergency Medical Technician/ Volunteer
Spicewood Volunteer Fire Department
09.2012 - 03.2013
3rd Key- Management
Spec's Wine, Spirits, And Finer Foods
08.2012 - 03.2014
Cashier/Customer Service
Thom Kar INC
03.2009 - 08.2012
Certified Mohs Technician/CMA/PSA II
Baylor Scott & White
1 2019 - 05.2021
Marble Falls High School
High School Diploma
EMT Class Certification 2013
Advanced Mohs Technician
American Society For Mohs Histotechnology
National Society of Histotechnology
Mohs Micrographic Technician
National Healthcareer Association
Certified Clinical Medical Assistant
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