Brandie Feight

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Created and maintained safe and secure work environments for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Trained new employees on proper protocols and customer service standards.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Working as an Inflatable Attendant only has a few requirements/responsibilities. Some physical, some social, but all of which are important. The requirements/responsibilities were the same both years with slight differences in my performance due to having a better understanding of all the things that were expected of me during my time of employment.
Physical Requirements:
· Standing or sitting for hours at a time
· Occasionally having to enter one of the bounce houses or obstacle courses to help a child and if needed sometimes I would have to pick a child up to get them out of the inflatable or help them over an obstacle as long as I got permission from the child’s parent before doing so; also needed to enter the inflatables to make sure everyone was out of them before deflating them
· Walking around the inflatables area or anywhere else on the farm to pick up trash or debris of any kind that could potentially trip a customer or be harmful to the animals
· Folding/rolling up the inflatables at the end of each work week and having to pack up equipment for the inflatables and put them into a cart to be taken back to where the inflatables are stored when not in use
Social Requirements:
· After checking parents/children for the proper wristbands the main part of my job was to inform both the parent and the child on how to properly get in and out of whichever inflatable I was in charge of for the day
· Ensuring that any interaction I had with a child/parent/customer was done so in a positive and professional manner, whether it was engaging in small talk with a parent waiting on their child, a curious customer, chatty children, a crying child looking for their parent, or a crying child followed by an unhappy parent
· Answering any questions a parent/child/customer may have to the best of my ability and referring any questions or concerns that I was unable to handle on my own to a coworker or superior that would be able to help instead (i.e. medical emergency, wristband issues, lost and found, etc.)
· Have to be able to properly communicate with other employees on the farm since there is always so much going on and business relies a lot on staff communicating and executing their daily duties efficiently
· Calmly dealing with angry/unhappy parents in order to de-escalate a situation and/or find a solution