Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandie Funkhouser

Sandy,UT

Summary

Dynamic office manager with a proven track record at Dave's Body Shop, excelling in customer service and organizational skills. Successfully optimized billing processes and payroll for 25 employees, enhancing operational efficiency. Adept at fostering team collaboration and maintaining confidentiality, ensuring a productive and harmonious workplace.

Overview

18
18
years of professional experience

Work History

Office Manager

Dave's Body Shop
10.2017 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in the recruitment process, scheduling interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed scheduling of all customers to ensure smooth operations and minimal conflicts.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Assisted with bi-weekly payroll for 25 employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

General Manager

Hertz Car Rental
09.2015 - 10.2017
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

Bakery Team Lead

Sam's Club
06.2009 - 08.2015
  • Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
  • Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Implemented quality control measures, resulting in fewer customer complaints and product returns.
  • Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
  • Achieved a reduction in waste by closely monitoring inventory levels and adjusting orders accordingly.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Placed weekly orders to insure product was always fresh and readily available.
  • Maintained cleanliness and hygiene in bakery premises.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.

Shift Manager

McDonald's Restaurant
03.2007 - 05.2009
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Oversaw loading and unloading of packages in warehouse.
  • Responsible for either opening or closing the store (i.e. closing out cash register's, properly counting down safe, assisting with order drop off or waste management).

Education

No Degree - Cosmetology

Salt Lake Community College
Salt Lake City, UT

Grantsville High School
Grantsville, UT
06-2009

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Billing
  • Payroll processing
  • Scheduling
  • Staff hiring

Timeline

Office Manager

Dave's Body Shop
10.2017 - Current

General Manager

Hertz Car Rental
09.2015 - 10.2017

Bakery Team Lead

Sam's Club
06.2009 - 08.2015

Shift Manager

McDonald's Restaurant
03.2007 - 05.2009

No Degree - Cosmetology

Salt Lake Community College

Grantsville High School

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