Brandie Grigsby
Summary
Over 25 year's experience in the Mortgage Industry & A Licensed Legal Assistant for 5 years in Real Estate and General Law. I am a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
21
21
years of professional experience
Work History
Sr. Account Manager Renovation Department
Equity Prime Mortgage
12.2023 - 03.2024
- Pieline of 70 Renovation Loans with average of 20-30 closing per month.
- Performed thorough reviews on loan applications to ensure accuracy and completeness, facilitating efficient document submission to underwriting team.
- Managed key account relationships to promote customer loyalty and retention.
- Ensured compliance with banking regulations and upheld customer service standards while overseeing daily loan processing operations.
- Conducted assessment of creditworthiness for potential borrowers through analyzing loan applications.
- Checked approvals against established bank and government lending standards.
- Prepared and submitted loan applications to underwriters.
- Evaluated applicants' credit histories to determine loan feasibility.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Ensured accuracy of client documentation and contracts through detailed analysis.
Assistant Operation Manager
Blue Heron Pines Golf Club 55+ Community
Punta Gorda, FL
08.2023 - 03.2024
- Led and directed staff to ensure all operational goals were met in a timely manner.
- Ensured compliance with all health, safety, and environmental regulations.
- Conducted regular performance reviews of staff members, providing coaching and feedback as needed.
- Monitored daily operations activities and identified areas of improvement.
- Resolved customer complaints in a professional and courteous manner.
- Reviewed financial documents such as invoices and budgets to ensure accuracy and adherence to budget guidelines.
- Coordinated with vendors to ensure delivery of supplies within specified timelines.
- Prepared reports for upper management regarding operational successes or issues that need attention.
- Analyzed data from multiple sources such as surveys or customer feedback forms in order to identify areas needing improvement or growth opportunities.
- Oversaw the development and implementation of new processes or procedures related to operations.
- Managed teams responsible for maintaining equipment used in daily operations.
- Collaborated with other departments throughout the organization on projects requiring cross-functional support.
- Educated operations team on best practices, company policies and service excellence standards.
- Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
- Analyzed market trends to identify potential opportunities for new products or services. Utilized CRM software tools effectively to manage client accounts.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Maintained professional network of potential clients and business opportunities. Conducted market research and reported on competitors.
Sr. Account Manager Renovation Loan Processor
Equity Prime Mortgage
12.2023 - 03.2024
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
- Explained the various types of loans available and advised on the best product suited for customer's needs.
- Submitted loan applications to underwriting department for review and approval process.
- Maintained accurate records in computer database system during loan origination process.
- Verified accuracy of closing figures prior to disbursement of funds.
- Monitored progress of each loan application from start to finish ensuring timely completion.
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
- Updated customers regularly on status of their loans throughout the processing period.
- Researched escalated problems related to loan processing activities.
Account Manager
Spring EQ
Remote Nj
05.2022 - 03.2023
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Recommended loan approvals and denials based on customer loan application reviews.
- Performed daily maintenance of loan applicant database.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Managed pipeline for originated loans through closing and complete required management reports.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Delivered high levels of customer service to facilitate smooth processes.
Sr. Loan Processor Team Manager
American Financial Network, Inc
Remote, NJ
08.2020 - 04.2022
- Managing sales, loan processing and regional operations, overseeing loan pipelines, coordinating work flow and communicating new policies and procedures to staff members. Assist General Manger on day-to-day production, maintained company pipeline and production numbers for each month
- Managing daily operations of the regional branch, ensuring that all rules and regulations are followed, Training, coaching and supervising staff members. Assisted in Recruiting.
- Hands on Lending, as a Jr. Underwriter. Working in wholesale and retail. Approve borrowers on Automatic Underwriting System (DO/DU or LP)
- Maintained a pipeline of 50+ loans. (3 Branched 10 LO's 2 assistants and 1 Processor managing a pipeline of 130+ loans. 85% closed/funded each month. Exceeding goals. Managed and cleared conditions sent from underwriting departments.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes and created and completed loan submission packages.
- Ordering verifications of employment, deposit, rental or mortgage history, credit report, appraisal, FHA/VA case numbers, title commitment, Payoffs and all necessary documents needed for final approval.
- Demonstrated a high level of customer service by being proactive in communicating with the lenders and loan originators. Ensure accurate, complete, and timely loan data on processing system.
Sr. Loan Processor Team Lead
Paramount Residential Mortgage Group Inc, PRMG Inc
Naples, Florida
07.2019 - 08.2020
- Managing sales, loan processing and regional operations, overseeing loan pipelines, coordinating work flow and communicating new policies and procedures to staff members
- Managing daily operations of the regional branch, ensuring that all rules and regulations are followed, Training, coaching and supervising staff members
- Excellent with computers, possess great communication skills, have great problem solving and decision making skills and have the ability to multitask
- Responsible for day-to-day operations, loan originations, staffing and compliance with current regulations
- Provide training seminars and individual counseling to employees, agents and consumers regarding finance and qualifying procedures
- Maintained a pipeline 50 Loans
- Filed completed packages quickly and efficiently.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
- Established credit limits and grant extensions of credit on overdue accounts.
- Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
Executive Assistant
Responsible Life Mortgage
Bokeelia, FL
03.2018 - 05.2019
- Managing sales, loan processing and regional operations, overseeing loan pipelines, coordinating work flow and communicating new policies and procedures to staff members
- Managing daily operations of the regional branch, ensuring that all rules and regulations are followed, Training, coaching and supervising staff members
- Excellent with computers, possess great communication skills, have great problem solving and decision making skills and have the ability to multitask
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Coordinated meeting and work schedules for staff teams and executives.
- Obtained signatures for financial documents and internal and external invoices.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Delivered optimal administrative, customer service and case management support.
- Responsible for day-to-day operations, loan originations, staffing and compliance with current regulations
- Provide training seminars and individual counseling to employees, agents and consumers regarding finance and qualifying procedures.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Asst. VP of Operations and Sr. Loan Processor
Priority Financial Network Inc.
09.2016 - 08.2018
- Managing sales, loan processing and regional operations, overseeing loan pipelines, coordinating work flow and communicating new policies and procedures to staff members
- Structured loan packages by properly analyzing credit reports, income and asset documents.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Reviewed initial client documentation to structure and submit loan package.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Managed conditions sent from underwriting departments.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Approved or denied loan applications and explained reasoning behind decisions.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
Mortgage Loan Officer / Sales Assist
EverBank, MSA , FL
Sarasota, Florida
10.2015 - 10.2016
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Actively market real estate products and services, cross-sell and promote.
- Conducted interviews with prospective clients to gather information regarding loan applications.
- Promote Bank products and services and developed outside referral sources via networking and hosting events, co-branded on marketing for open houses and monthly lunch and learns with referral base
- Provided monthly meeting for MSA and outside referral customers to support growth and Sales for Realtors
- Ensure new loan paperwork is complete and signed appropriately
- Follow up with customers on missing items
- Updated Realtors, Title, attorney and client with loan status
- Tracked MSA personal mortgage pipelines to insure we were meeting our production goals
- Assisted Sales Manager on day to day operations along with any other management requested reports
- Communicate effectively and dealt diplomatically with customer complaints
- Perform other duties as assigned.
- Developed and maintained relationships with local real estate agents.
- Met with applicants to obtain information for loan applications and answer questions about loan process.
- Helped clients fill out loan applications and find ideal loan options.
- Gathered client debt, credit and income information to determine loan eligibility.
Sr. Loan Processor / Sales Operation Asst. Manager
All Western Mortgage, Inc
Sarasota, Florida
07.2014 - 10.2015
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Created and completed loan submission packages.
- Worked with third-party vendors to address and clear loan closing requirements.
- Presented loan and repayment schedules to customers.
- Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
- Ordered property insurance or mortgage insurance policies to protect against loss on mortgaged property.
- Processed and reviewed loan applications, for accuracy on income, debt, credit history and required docs to ensure that they are complete and accurate, according to policies for submissions Approve borrowers on Automatic
- Underwriting System (DO/DU or LP)
- Evaluate loan documentation and clear conditions per approval
- Ordering verifications of employment, deposit, rental or mortgage history, credit report, appraisal, FHA/VA case numbers, title commitment, Payoffs and all necessary documents needed for final approval
- Maintain a pipeline of 20 plus loans and gave a high level of customer service by being proactive in communicating with the lenders and loan originators
- Ensure accurate, complete, and timely loan data on processing system
- Assist General Manger on day-to-day production, maintained company pipeline and production numbers for each month.
- Reviewed and corrected errors on interest, principal and closing costs.
Trainer Team Lead VA Specialist
JP Morgan Chase Bank NA
Jacksonville, Florida
04.2011 - 07.2014
- Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
- Facilitated group discussions between participants to promote active engagement in learning activities.
- Mentored Processors, Nov Specialist, Closers, Team Managers and Sr. Mangers as directed.
- Updated NOV Team policies and procedures, updated all VA required Forms; assigned Loans to provide even workflow
- Met SLA as assigned and VA team exceeded productions goals each month. Maintained a Pipeline of 40-60 loans as Team Lead.
- Work as a liaison between UW, Processing, closing and Mortgage Bankers
- Reviewed VA loan and added NOV conditions to approval and cleared all NOV conditions for SAR UW.
- Assisted in VA closings and post-closing issues to insure loan was incompliance with VA standards
- Additional duties included Assisted in Condo Approval department to help insure that the SLA was met per company standards
- Added condo Conditions to loan and cleared, approved and denied condo Project.
Closing & Customer Care Manager
REMAX Real Estate
02.2011 - 03.2012
- Receive and review all Purchase Contract and insure all disclosures are current and executed by all parties (Includes Relocation Packages)
- Schedule and review with Owner on all Home Inspection, Appraisal, Termite and Well/ Septic, contact contractors to fix deficiency in home and complete the Attorney Review/ Inspection period Per the contract.
- Liaison between seller’s, buyer’s agent, lenders and attorney to maintain priorities relative to closing scheduled
- Contact buyer’s agents regarding timely delivery of commitments and all underlying documentation pertaining to commitments
- Distribution of all closing documentation to seller(s) attorney(s) and agents and prepare all commission statements, approve Settlement Statements and attend all closings.
- Oversee 40 listings; review all listing, brochures and Listing contracts to insure all is accurate before posting home for sale. Vacant Property checks and reports back to sellers with deficiency, bids from contractors to get home back in order for showings.
- Liaison for the sellers, weekly communication with sellers regarding the market how many showings and getting sellers to reduce sales price, prepare all necessary disclosures as needed, review all showings and feedback, contact agent to whom clients are interested and get an offer for the seller
Sr. Loan Coordinator Team Lead
Washington Mutual Savings Bank
06.2003 - 08.2008
- Reviewed loan applications to ensure accuracy and completeness. Maintained a pipeline of 100 plus loans each month closing ration of 97.5% exceeding goals.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Processed for 6 Account Executives. Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans. Negotiated terms and conditions of loans when necessary to meet customer needs.
- Assisted Sales Manager,Region Manager and 6 Account Executive, for Broker Pipeline maintenance and met and exceeded monthly regional goals.
- Assisted underwriters with due diligence activities related to closing loans. Conducted post-closing audits of all closed loans.
- Provided customer service to borrowers throughout the loan process. Maintained accurate records of all transactions within the loan system database.
Education
Certified Legal Assistants -
Illinois State Bar Association
Chicago, IL04.1999
Skills
- Safe Act of 2008 Certification
- Mortgage lending
- Customer service-focused
- Regulatory Compliance
- Business Development
- Operations Management
- Administrative Support
- Team management experience
- Credit analysis
- Proficient in Encompass & Point
- DU/LP
- Loan Origination and Underwriting
- Loan Disclosures
- Customer Service
- Goal Setting and Achievement
Timeline
Sr. Account Manager Renovation Department
Equity Prime Mortgage
12.2023 - 03.2024
Sr. Account Manager Renovation Loan Processor
Equity Prime Mortgage
12.2023 - 03.2024
Assistant Operation Manager
Blue Heron Pines Golf Club 55+ Community
08.2023 - 03.2024
Account Manager
Spring EQ
05.2022 - 03.2023
Sr. Loan Processor Team Manager
American Financial Network, Inc
08.2020 - 04.2022
Sr. Loan Processor Team Lead
Paramount Residential Mortgage Group Inc, PRMG Inc
07.2019 - 08.2020
Executive Assistant
Responsible Life Mortgage
03.2018 - 05.2019
Asst. VP of Operations and Sr. Loan Processor
Priority Financial Network Inc.
09.2016 - 08.2018
Mortgage Loan Officer / Sales Assist
EverBank, MSA , FL
10.2015 - 10.2016
Sr. Loan Processor / Sales Operation Asst. Manager
All Western Mortgage, Inc
07.2014 - 10.2015
Trainer Team Lead VA Specialist
JP Morgan Chase Bank NA
04.2011 - 07.2014
Closing & Customer Care Manager
REMAX Real Estate
02.2011 - 03.2012
Sr. Loan Coordinator Team Lead
Washington Mutual Savings Bank
06.2003 - 08.2008
Certified Legal Assistants -
Illinois State Bar Association
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