Summary
Overview
Work History
Education
Skills
Break In Employment
References
Timeline
Generic

BRANDIE HIll

Hastings,OK

Summary

Seeking a merchandising/order writer position to utilize my 10+ years of merchandising, inventory control, display, and Plano-gram setup. 20+ years of customer service experience, multi-tasking, and independent work with positive sales outcomes.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Bulwark Exterminating
Remote, OK
01.2022 - 07.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Collected deposits or payments and arranged for billing.

ER Patient Registrar

Duncan Regional Hospital
Duncan , OK
06.2021 - 09.2021
  • Greeted patients upon arrival at facility, collected required documents, and verified demographic information against existing records.
  • Answered phones promptly and courteously while addressing patient inquiries related to registration matters.
  • Adhered to established departmental policies and procedures relating to patient registration processes.

Forklift Operator

Goodyear Tire & Rubber
Lawton, OK
10.2020 - 06.2021
  • Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
  • Ensured safety procedures were followed when operating forklifts.
  • Collaborated with team members on various tasks related to storage and transport operations.

Store Manager

CVS Pharmacy
Duncan, OK
09.2014 - 06.2020
  • Monitored inventory levels and placed orders to restock shelves.
  • Recruited, trained and supervised new employees.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Established customer service standards and monitored staff compliance.
  • Created weekly work schedules for store personnel.
  • Resolved customer complaints in a timely manner.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Assistant Store Manager

Walgreens
Duncan, OK
03.2006 - 09.2014
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Education

GED -

Lawton School System
Lawton, OK
06-1994

Skills

  • Sales and merchandising
  • Effective communication
  • Adaptability and problem-solving experience
  • Strong multitasking and organizational skills
  • Tracking inventory levels and orders
  • Experienced in working independently and with a team
  • Experience working hard, in a fast paced retail environment

Break In Employment

  • Due to a medical condition, that has since been 100% resolved.

References

References available upon request.

Timeline

Customer Service Representative

Bulwark Exterminating
01.2022 - 07.2023

ER Patient Registrar

Duncan Regional Hospital
06.2021 - 09.2021

Forklift Operator

Goodyear Tire & Rubber
10.2020 - 06.2021

Store Manager

CVS Pharmacy
09.2014 - 06.2020

Assistant Store Manager

Walgreens
03.2006 - 09.2014

GED -

Lawton School System

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BRANDIE HIll