Brandie Holland
Baltimore,MD
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
10
10
years of professional experience
Work History
HR Analyst I
MDOT- State Highway Administration
06.2018 - 12.2023
- Enhanced employee engagement by conducting surveys and analyzing feedback for targeted improvements.
- Streamlined HR processes by implementing efficient data management practices and reducing redundancies.
- Reduced employee turnover rates with effective recruitment strategies and comprehensive onboarding programs.
- Supported organizational growth by collaborating with cross-functional teams to identify talent needs and fill vacancies promptly.
- Promoted a healthy work environment by designing wellness programs and fostering open communication channels.
- Ensured compliance with labor laws, conducting regular audits of HR policies, procedures, and documentation.
- Administered benefits programs efficiently, maintaining accurate records and liaising with external vendors as required.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
Shuttle Bus Driver
Taylor Made Transportation
06.2016 - 04.2017
- Enhanced passenger satisfaction by providing friendly and efficient service during shuttle bus rides.
- Ensured timely arrivals and departures by maintaining strict adherence to established schedules.
- Increased safety awareness with thorough pre-trip inspections and routine maintenance checks.
- Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience for all riders.
- Maintained clean and comfortable bus interiors, contributing to a positive travel environment for passengers.
- Handled challenging situations calmly and professionally, resolving conflicts when necessary to maintain a peaceful atmosphere on the bus.
- Managed accurate records of mileage, fuel consumption, and vehicle repairs, optimizing fleet efficiency.
- Adhered to local traffic regulations while operating shuttle buses in various weather conditions for maximum safety.
- Promoted accessibility by assisting disabled passengers with wheelchair lifts or other specialized equipment as needed.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
Transit Bus Operator
Regional Transportation Agency
06.2014 - 03.2016
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Provided information about routes, destinations and timelines to inform passengers.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Reported delays, accidents or other traffic and transportation situations using telephones or mobile two-way radios.
- Diffused potential passenger disputes with fairness and professionalism.
- Operated large vehicles in difficult urban and rural conditions.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Complied with traffic regulations to operate vehicles in safe and courteous manner.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
Education
High School Diploma -
Walbrook Sr High
Baltimore06.1997
Skills
- HRIS Expertise
- Background Checks
- Performance Management
- Diversity and Inclusion
- Training and Development
Additional Information
Class B license with passenger endorsement
Timeline
HR Analyst I
MDOT- State Highway Administration
06.2018 - 12.2023
Shuttle Bus Driver
Taylor Made Transportation
06.2016 - 04.2017
Transit Bus Operator
Regional Transportation Agency
06.2014 - 03.2016
High School Diploma -
Walbrook Sr High
Similar Profiles
Logan HysonLogan Hyson
Snow Plow Driver at State Highway AdministrationSnow Plow Driver at State Highway Administration
Owen C. PfaffOwen C. Pfaff
NA at Maryland State Highway Administration (SHA)NA at Maryland State Highway Administration (SHA)
Apiphany JohnsApiphany Johns
Fiscal Accounts Supervisor at State Highway AdministrationFiscal Accounts Supervisor at State Highway Administration