Overview
Summary
Work History
Education
Skills
Timeline
Generic

BRANDIE LEE

Blackshear

Overview

29
29
years of professional experience

Summary

Results-driven general management professional with strong focus on team collaboration and operational excellence. Skilled in strategic planning, financial oversight, and enhancing customer satisfaction, consistently delivering impactful results. Known for adaptability and reliability in dynamic environments, ensuring optimal performance and growth.

Work History

Multi-Unit General Manager

Victra Verizon Wireless
07.2020 - Current
  • Reduced expenses and increased profits by optimizing resource allocation across multiple units.
  • Ensured consistent implementation of company policies and procedures through regular communication with all team members.
  • Coordinated marketing efforts across stores to drive customer engagement and increase sales revenue.
  • Established operational benchmarks for each store location and team member, driving consistency in service quality and customer satisfaction.
  • Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
  • Collaborated with human resources to recruit, hire, and train high-performing team members for unit location and stores.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.

Small Business Owner

Pocket Change
10.2002 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Manager in Training/Assistant Manager, Customer Service

Circle K
06.2018 - 07.2020
  • Maintain accurate daily records & send daily/weekly report to upper management
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Record accurate hours worked, verify timesheets, and submit timesheets
  • Treat customers in a polite and professional manner
  • Manage employees while ensuring proper operation of the store
  • Verify accuracy of the vendor invoices and inventory
  • Stock inventory in cooler, backroom, and shelves
  • Perform regular scheduled audits to maintain proper inventory on lottery, cigarettes and OTP products
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Inventory maintenance on products on shelves including checking expiration dates
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Paper Route Carrier - Owner Operator

Waycross Journal Herald
03.2005 - 01.2008
  • Managed time effectively by prioritizing tasks and maintaining an organized work schedule, ensuring the timely completion of all assigned responsibilities.
  • Improved customer satisfaction by consistently delivering newspapers on time and in good condition.
  • Ensured accurate distribution of newspapers by verifying addresses and cross-referencing with subscriber lists.
  • Maintained professional relationships with clients through courteous communication and prompt resolution of any issues that arose.
  • Collaborated with team members to cover additional routes when needed, ensuring timely newspaper delivery for all subscribers.
  • Responded promptly and professionally to any inquiries from customers, either in person or via telephone calls, resulting in a high level of customer satisfaction.
  • Successfully managed inventory of newspapers, inserts, and promotional materials to guarantee availability for daily deliveries.
  • Collected payments from customers for subscriptions and delivery fees.
  • Planned daily rounds and determined most efficient way to distribute newspapers.
  • Maintained up-to-date records of delivery routes and customer information.
  • Drove safely and legally for professional, responsible delivery services.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Completed daily pre- and post-trip vehicle inspections.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Manager, Assistant Manager, and Shift Leaders

Various Companies
01.1996 - 01.2005
  • Office Manager & Account Manager
  • Manager & Assistant Manager & Cashier of Convenience Stores
  • Manager & Assistant Manager & Shift Leader & Cashier of pizza restaurant
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

Bachelor of Science - Educational Leadership And Management

Ashford University
San Diego, CA
06-2026

High School Diploma -

Wayne County High School
Jesup, GA
06-1994

Skills

  • Mentorship, coaching, and guidance
  • Operational efficiency management
  • Client acquisition growth
  • Team performance enhancement
  • Critical analysis
  • Team-oriented collaboration
  • Analytical problem-solving skills
  • Strong attention to detail
  • Computer skills including MS Office
  • Leadership and team building
  • Strategic decision-making

Timeline

Multi-Unit General Manager

Victra Verizon Wireless
07.2020 - Current

Manager in Training/Assistant Manager, Customer Service

Circle K
06.2018 - 07.2020

Paper Route Carrier - Owner Operator

Waycross Journal Herald
03.2005 - 01.2008

Small Business Owner

Pocket Change
10.2002 - Current

Manager, Assistant Manager, and Shift Leaders

Various Companies
01.1996 - 01.2005

Bachelor of Science - Educational Leadership And Management

Ashford University

High School Diploma -

Wayne County High School

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