Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brandie Mejer

South Bend,IN

Summary

Driven Pharmacy Technician with 10 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records.

Empathetic and understanding with a proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

13
13
years of professional experience

Work History

Senior Pharmacy Technician

Kroger
07.2013 - Current
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Managed opening and closing duties for pharmacy.
  • Contributed to the successful passing of multiple regulatory inspections through diligent adherence to protocols and procedures.
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Developed and implemented improvements to pharmacy organization system.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved third-party billing, computer system and customer service issues.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Streamlined pharmacy operations by implementing efficient inventory management processes.
  • Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
  • Wrote technician schedules and coordinated coverage in emergency and vacation situations.

Delivery Driver

AutoZone
06.2011 - 04.2014
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
  • Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Mitigated potential risks associated with hazardous materials transport through strict adherence to established safety protocols and guidelines.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Verified accuracy of all deliveries against order forms.

Education

Pharmacy Technician Diploma - Pharmacy Technician

National College
South Bend, IN
05.2013

Skills

  • Payment Processing
  • Insurance Verification
  • Dispensing Medications
  • Pharmacy Software Proficency
  • Problem-solving skills
  • Wholesale Ordering
  • Cash Register Operations
  • HIPAA
  • Analytical Thinking
  • Attention to Detail
  • New Hire Onboarding
  • Prescription Filling and Labeling

Accomplishments

    Have completed all 3 levels of Kroger pharmacy technician training.

    Completed Lead Technician training and trained several technicians and pharmacists.


Timeline

Senior Pharmacy Technician

Kroger
07.2013 - Current

Delivery Driver

AutoZone
06.2011 - 04.2014

Pharmacy Technician Diploma - Pharmacy Technician

National College

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Brandie Mejer