Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandie Miles

Eureka,UT

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

15
15
years of professional experience

Work History

Administrative Assistant

Subrogation Division, INC
11.2021 - 03.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Front Desk Receptionist

C-A-L Ranch Distribution
07.2019 - 03.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.

Business Office Manager

Avalon Health Care Group
01.2018 - 03.2019
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Maximized cash flow through optimal billing and collection processes.
  • Performed accounts receivable collections for past due accounts by conducting collection calls.
  • Maintained vendor files and entered invoices into accounting software.
  • Delivered performance reviews, recommending additional training or advancements.
  • Processed weekly time cards to report employee's earnings for payroll disbursement.
  • Verified and tracked all project deadlines to facilitate smooth workflow and satisfied clients.
  • Conducted onboarding process to recruit, train and prepare new hire documentation for orientation.

Therapeutic Recreation Director

Avalon Health Care Group
12.2007 - 01.2018
  • Monitored quality service of all activities and events, which promoted high level of satisfaction among families and residents.
  • Implemented therapeutic leisure and recreational activities that included, yoga, movie nights and chair aerobics for [Number]-person facility.
  • Created volunteer program to help with residential activities and supplement staff functions.
  • Communicated effectively with residents, staff and community members by actively listening, offering respect and being positive.
  • Kept recreational activities within budget, while appealing to large number of people and offering some educational value.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Collaborated with store manager to maintain daily operations.

Education

High School Diploma -

Tintic High School
Eureka, UT
05.1991

Skills

  • Data Entry Documentation
  • Customer Service
  • Workers' Compensation Knowledge
  • Cash Deposit Preparation
  • Mail Management
  • Employee Training
  • Excel Spreadsheets
  • Account Balancing
  • Back Office Operations
  • Document Retrieval
  • 10-Key Proficiency
  • Project Management
  • Office Management
  • Customer Relations
  • Critical Thinking
  • Office Equipment Maintenance
  • Calendar Management
  • Sorting and Labeling
  • Training and Development
  • Staff Motivation
  • Compensation and Benefits
  • Project Planning
  • Technical Support
  • Typing Proficiency
  • Business Correspondence
  • Correspondence Writing
  • Business Administration
  • Data Collection
  • Labor Control
  • Schedule Management
  • Database Administration
  • Phone Call Answering
  • Prioritizing Patients
  • Data Management
  • Business Planning
  • Microsoft Office
  • OSHA Compliance
  • Internal Communications
  • Reading Comprehension
  • Accounting Support
  • Insurance Eligibility Verifications
  • Self Starter
  • Account Reconciliation
  • Customer and Client Relations
  • Employee Timesheet Processing
  • Complex Problem-Solving
  • Strategic Planning
  • Records Preparation
  • Payroll and Benefits Administration
  • Risk Management
  • Administrative Support
  • Performance Improvement
  • Travel Planning
  • Senior Leadership Support
  • Workflow Planning
  • Records Management
  • Team Bonding
  • Medical Terminology
  • Multi-Line Phone Systems
  • Time Management
  • AR/AP
  • Proofreading
  • Recordkeeping
  • Documentation
  • Grammar
  • Bookkeeping
  • Budgeting
  • Marketing
  • Spreadsheets
  • Coordination
  • Prioritization
  • Filing

Timeline

Administrative Assistant

Subrogation Division, INC
11.2021 - 03.2023

Front Desk Receptionist

C-A-L Ranch Distribution
07.2019 - 03.2021

Business Office Manager

Avalon Health Care Group
01.2018 - 03.2019

Therapeutic Recreation Director

Avalon Health Care Group
12.2007 - 01.2018

High School Diploma -

Tintic High School

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Brandie Miles