Brandie Morrison
Spokane,Washington
Summary
Detail-oriented administrative team member well-versed in assisting with financial operations, managing records and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments.
Overview
13
13
years of professional experience
Work History
Cash Posting Specialist
Providence Medical Institute
01.2023 - Current
- Enhanced efficiency by streamlining cash posting processes and implementing automated systems.
- Reduced errors in cash postings by conducting thorough audits and reconciliations on a regular basis.
- Improved timeliness of payments with diligent follow-up on outstanding accounts receivable balances.
- Maintained accurate financial records, ensuring smooth operations in the billing department.
- Collaborated with other departments to resolve discrepancies and improve overall cash flow management.
- Increased accuracy in payment application by regularly updating payer-specific rules and guidelines for the team.
- Safeguarded company assets by adhering to strict internal controls and compliance requirements during cash posting activities.
- Assisted in month-end closing procedures to ensure timely completion of financial statements for senior management review.
- Maintained strict confidentiality of patient data and financial information, adhering to HIPAA regulations and company policies.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Demonstrated adaptability by handling various tasks such as charge entry, claims submission, or denial management when required by workload demands or staffing shortages.
- Managed workload effectively between multiple payer types, resulting in consistent productivity levels across all assigned accounts.
XFINITY MOBILE SUPPORT SPECIALIST
Comcast
09.2018 - 07.2022
- Supports executive information and decision making needs
- Performance Management skills
- Performed company level core troubleshooting on mobile account system issues and delivered accurate technical solutions in a quick manner to support customer needs while developing a solution to fit scope of issues
- Managed customer support high call volume ques daily; directly supporting customers inquiries and technical issues
- Educated and trained customers to troubleshoot devices when applicable to prevent unnecessary return calls
- Advanced troubleshooting and application problem solving related to the use of mobile device applications
- Responsible for providing excellent customer service by exceeding the expectations and the needs of both internal and external customers
- Versatile with various systems and various call types utilizing multiple systems and screens.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Boosted customer confidence in company products through consistent provision of accurate information during interactions.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Worked with multiple departments to check proper billing information.
- Handled account payments and provided information regarding outstanding balances.
- Maintained accurate records of customer payments.
INSIDE SALES/CUSTOMER BILLING REPRESENTATIVE
Pitney Bowes
10.2015 - 10.2017
- Built long-term relationships with existing Pitney Bowes clients retaining and growing business
- Effectively managed a client portfolio of 1,500 clients across multiple business verticals
- Consulted with clients by assessing needs for current business and future business growth
- Provided appropriate recommendations for Pitney Bowes products and services
- Provided clients with customized proposals with marketing information and demos
- Compose legal leasing or sale documents for client and negotiate terms and conditions for products and solutions
- Effectively navigate CRM tools, such as Sales Force, to effectively plan and document sales activities, document client information, campaign management, account development and forecasting tools
- Attained monthly, quarterly and annual goals.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Streamlined the billing process for improved efficiency, implementing automated invoicing systems.
- Managed timely and accurate invoice generation, ensuring prompt payments from clients.
- Collaborated with the sales team to ensure accurate pricing information on invoices, minimizing discrepancies and errors.
- Maintained detailed records of customers'' billing history, enabling fast resolution of any issues that arose.
- Worked closely with the collections department to resolve delinquent accounts while maintaining positive customer relationships.
- Resolved complex billing issues through effective negotiation skills and diplomacy, ultimately preserving long-term client relationships.
PROGRAM COORDINATOR
Haven Homes
07.2012 - 10.2015
- Coordinator Experienced in coordinating five assisted living homes
- Responsible for clients along with their families, and employees for management of the facility
- Caring and compassionate, while making sure daily activities run smoothly
- Organized both client and employees schedules daily
- Assisted with finances and medication management
- Excellent organizational skills, strategic thinking, leadership and flexibility
- As a coordinator was familiar with each resident's case
- Very effective communication skills when dealing with all aspects including residents, staff, doctors, and families of residents, this included mentoring and educating clients and staff
- Immense ability to train and motivate staff to provide the best quality care for clients
- Ability to deal with people in a critical manner handling situations with diplomacy and respect
- Excellent ability to effectively gain trust with residents and staff alike
- Working knowledge of marketing, financing and managerial skills
- Oversight of facility day to day operations
- Employee Scheduling with on call after hours.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
RETAIL MANAGER
Emporio Bridal
02.2011 - 07.2012
- Managed retail store and employees organizing all store operations which include allocating responsibilities to personnel staff
- Supervising and guiding staff to obtain maximum performance
- Supported the store owner to increase month to month sales
- Protected store assets and merchandise by adhering to company standards of operation, Performed excellent customer service to encourage repeat business
- Hired, trained and developed employees for positions within the store
- Developed weekly schedules per payroll guidelines while accounting for employee and store needs
- Finance and Till management
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges along with security practices
- Excellent record of store sale records
- Ability to prepare and control the stores budget aiming for minimum expenditure and efficiency
- Effective new employee training
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
Education
COMPLETED COURSEWORK TOWARDS CERTIFICATION IN MEDICAL BILLING -
Pinnacle Career Institute Online
Spokane, WashingtonHIGH SCHOOL DIPLOMA -
Mead Senior High School
Spokane, WashingtonCERTIFICATION IN A+, NETWORK +, SECURITY + CANDIDATE -
Cyanna Online in Care of North Idaho College
Spokane, Washington05.2024
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Calendar
- Editing and Proofreading skills
- Data Entry
- Strong writing and correspondence skills
- Attention to detail, multitasking, and ability to work independently
- Computer Literacy and strong communication skills with problem-solving capabilities
- Web/Tech Savvy
- Strong Work Ethic and problem-solving skills
- Ability to work in both a team environment and alone
- Technical Aptitude
- Payment Processing
- Data Entry Proficiency
- Cash Handling Experience
- Accuracy and Speed
- Decision Making
- Computer Literacy
- Account Reconciliation
- Leadership Qualities
- Attention to Detail
References
References available upon request
Timeline
Cash Posting Specialist
Providence Medical Institute
01.2023 - Current
XFINITY MOBILE SUPPORT SPECIALIST
Comcast
09.2018 - 07.2022
INSIDE SALES/CUSTOMER BILLING REPRESENTATIVE
Pitney Bowes
10.2015 - 10.2017
PROGRAM COORDINATOR
Haven Homes
07.2012 - 10.2015
RETAIL MANAGER
Emporio Bridal
02.2011 - 07.2012
COMPLETED COURSEWORK TOWARDS CERTIFICATION IN MEDICAL BILLING -
Pinnacle Career Institute Online
HIGH SCHOOL DIPLOMA -
Mead Senior High School
CERTIFICATION IN A+, NETWORK +, SECURITY + CANDIDATE -
Cyanna Online in Care of North Idaho College
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