Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. I also have over 15 years of medical experience with an Associate Degree in Allied Health Science.
Years of professional experience
Of Healthcare Experience
In 2021 I was awarded the "Healthcare Hero " award by my employer and was given the key to the city along with meeting the mayor and having my picture published in the paper.
Awarded a scholarship to continue my education by my peers/ coworkers .
One of the few Medical Assistants that was chosen to go out to do workshops and teach others how to use equipment, chart and provided excellent patient care.
Employee of the year twice during my 7 years of being employed by Encompass.
Proficient in Microsoft Word, Excel , Powerpoint, Zendesk, and Dialpad
Worked with Zoho CRM for year while working for Elite Healthcare