Brandie Nelson
La Ceiba,Honduras
Summary
Highly skilled and bilingual professional with strong leadership acumen and exceptional problem-solving abilities. Demonstrated expertise in effectively managing teams, acquiring top talent, and providing valuable HR assistance. Proven track record in sales, fostering client relations, resolving technical issues, and delivering outstanding customer service. Known for possessing a strong work ethic and the ability to efficiently multitask while maintaining a high level of productivity.
Overview
5
5
years of professional experience
Work History
Immigration Legal Assistant
Jen Katt Consulting
03.2024 - 07.2024
- Assist in preparing and reviewing immigration documents, including visa applications, petitions, and forms required for various immigration processes
- Provide general administrative support to the lawyer, including managing emails, drafting correspondence, and maintaining calendars
- Handle sensitive information and client data with the utmost confidentiality and discretion
- Communicate with clients via email, phone, or video conferencing to gather necessary information, provide updates on case status, and address inquiries or concerns
Real Estate Recruiter & Administrative Coordinator
Fave Realty
12.2022 - 07.2024
- Source, screen, schedule, and conduct interviews via Zoom & Indeed, process all prospective candidates, seeking out and recruiting new agents to join a real estate team located in New York
- Manage job postings on various platforms and networks to attract qualified candidates
- Maintain and update databases, records, and filing systems to ensure easy access to information and efficient organization of data
- Connecting buyers & agents to listing agents to facilitate property viewings
- And take messages from clients and forward them to the appropriate agents promptly for efficient communication and follow-up
HR Assistant & Recruitment
VA Temp
01.2024 - 04.2024
- HR Assistant : Provide administrative support to the HR department by managing employee records, ensuring compliance with company policies, coordinating employee onboarding, and assisting with training logistics. Responsible for maintaining up-to-date personnel files, handling HR inquiries, and supporting various HR functions such as performance management, employee engagement, and internal communications.
- Recruitment : Sourcing, screening, and interviewing candidates, coordinating job postings, and helping manage the hiring process for new employees.
General Administrative Assistant
Protop VA
08.2022 - 02.2023
- Search properties for sale on Zillow & Facebook with specific criteria, and browse the pictures to determine whether the property matches the acquisition criteria or not
- Contact Realtors via email, text, and phone calls, to make offers and assist in the offer negotiation, also assisting the investor with sales paperwork & contract to make sure is properly filled out
- Handled General Administrative Tasks, managed and maintain the client's agenda updated, activities & reminders
Medical Administrative Coordinator
Eleos
08.2022 - 12.2022
- REFERRALS: Managed patient intake, processed referral documentation, and ensured timely communication between patients and specialists.
DOCUMENT MANAGEMENT: Organized and tracked patient records, ensuring compliance with healthcare regulations and timely document submission.
SCHEDULING: Coordinated patient appointment scheduling, including initial bookings, rescheduling, and cancellations, while optimizing provider availability.
Remote Hotel Reservations Specialist
Allied Global
06.2022 - 09.2022
- Assisted clients with booking hotel accommodations, ensuring the best rates and amenities.
- Provided personalized travel recommendations and itineraries based on client preferences.
- Managed reservation changes, cancellations, and special requests efficiently via phone and email.
Customer Service and Sales Specialist
Alorica
04.2022 - 06.2022
- Experienced in managing all aspects of the sales process, including customer contracts, warranties, and payment processing, with a focus on maximizing revenue and enhancing customer experience
- Familiar with pharmacy operations, including processing stock orders, assisting with prescription fills, managing online prescription systems, and providing support with Pharmacy & Health Rewards programs
- Collaborate effectively with team members and departments to ensure seamless customer service delivery and resolve complex issues efficiently
Sales Supervisor & HR Recruitment Coordinator
Worldwide Contact Center
08.2020 - 04.2022
- Advanced from Cold Caller to Supervisor, handling 100+ calls daily, overcoming objections, and securing client interest.
- Led recruitment, training, and mentoring of new hires, optimizing team performance and driving sales growth.
- Supported HR with administrative tasks and recruitment, streamlining onboarding and enhancing staff engagement actions to generate interest and book appointments
Technical Support & Sales Specialist
Concentrix
02.2020 - 08.2020
- Proficient in supporting, installing, maintaining, troubleshooting, and documenting various aspects of IT infrastructure, including PC hardware, operating systems, software applications, printers, and phones
- Skilled in managing a high volume of inbound and outbound customer interactions across multiple channels, including phone calls, emails, chats, and orders
- Meticulous in technical solutions, sales activities, and maintaining records for future reference and analysis
Health Insurance Transfer Agent
Caribbean Contact Center
03.2019 - 01.2020
- Strong understanding of various health insurance plans, including coverage options, premiums, deductibles, and co-payments and transferring the the customer over to a licensed insurance agent for further assistance
- Experienced in navigating multiple systems and databases to access and update customer information accurately and efficiently
- Demonstrated success in achieving targets, with a track record of converting 80% or more of phone calls into appointments for additional services
Education
Bachelor in Science - Technology and Humanities
Enmanuel Bilingual School
12-2018
Skills
- Bilingual
- Strong Work Ethic
- Leadership
- Problem-Solving & Critical Analysis
- Team Management
- Multi-Tasking
- Immigration Inquiries
- Talent Acquisition & HR Assistance
- Sales: Persuasion & Negotiation
- Client Relations
- Technical Troubleshooting
- Customer Service
Timeline
Immigration Legal Assistant
Jen Katt Consulting
03.2024 - 07.2024
HR Assistant & Recruitment
VA Temp
01.2024 - 04.2024
Real Estate Recruiter & Administrative Coordinator
Fave Realty
12.2022 - 07.2024
General Administrative Assistant
Protop VA
08.2022 - 02.2023
Medical Administrative Coordinator
Eleos
08.2022 - 12.2022
Remote Hotel Reservations Specialist
Allied Global
06.2022 - 09.2022
Customer Service and Sales Specialist
Alorica
04.2022 - 06.2022
Sales Supervisor & HR Recruitment Coordinator
Worldwide Contact Center
08.2020 - 04.2022
Technical Support & Sales Specialist
Concentrix
02.2020 - 08.2020
Health Insurance Transfer Agent
Caribbean Contact Center
03.2019 - 01.2020
Bachelor in Science - Technology and Humanities
Enmanuel Bilingual School
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