Brandie Nichols

Medical Assistant

Texas Children’s Hospital

02.2009 - Current

Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service
Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments
Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions
Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Sanitized, restocked, and organized exam rooms and medical equipment.
Prepared lab specimens for diagnostic evaluation.
Collected and documented patient medical information such as blood pressure and weight.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Oriented and trained new staff on proper procedures and policies.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Performed medical records management, including filing, organizing and scanning documents.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Taught patients about medications, procedures, and care plan instructions.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Completed EKGs and other tests based on patient presentation in office.
Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Empowered patients through education on self-management techniques for chronic conditions.
Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Collected pertinent data and calculations to aid physician in interpreting results.
Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Followed appropriate procedures to minimize patient's exposure to radiation.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Measured patient pulse oximetry.
Measured patient spirometry.
Implemented care and efficiency improvements to support and enhance office operations.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Facilitated patient education on treatment plans and medications, improving understanding and compliance.
Streamlined patient check-in process, reducing administrative burden for medical staff.
Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Implemented patient education program on preventative care, enhancing community health awareness.
Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
Increased efficiency in office by implementing digital filing system for patient records.
Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Enhanced patient care by meticulously recording vital signs and updating patient records.
Worked effectively in fast-paced environments.
Demonstrated strong organizational and time management skills while managing multiple projects.

Summary

Overview

Work History

Medical Assistant

Spa Attendant

Patient Care Assistant

Education

MA certification -

General Studies -

Esthetician -

Skills

Timeline

Spa Attendant

Medical Assistant

Patient Care Assistant

General Studies -

MA certification -

Esthetician -

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