Brandie Nielsen
North Las Vegas
Summary
Results-driven professional focused on delivering exceptional customer support for staff and families. Successfully manages concerns and resolves issues to maximize satisfaction of all involved. Offers strong background in operating instructions to keep us in compliance with current regulations. Ambitious and flexible.
Overview
32
32
years of professional experience
Work History
Front Desk Clerk
Nellis Child Development Center I & II
05.2017 - Current
- Provide excellent customer service to patrons and staff
- Monitor floor maintaining classroom ratios and assisting staff as needed
- Maintain classroom rosters and very knowledgeable in MCC waiting list to make offers to maintain both buildings at capacity
- conduct new family orientations educating new families on our policies and making them feel comfortable leaving their child in our care
- primary on the equipment Custodian and Safety Monitor for both buildings
- POC for medical/special needs and dietary substitutions for all programs
- Knowledgeable in CYPBMS to ensure all families profiles are correct, billing/payments are correct and upload all forms and information needed to the families profile
- I work efficiently and multitask to complete multiple needs of the buildings
- Maintain confidentially of parents and staff at all times
- Complete quarterly OPS reports
- Knowledgeable in our Operating Instructions to keep us compliant with regulations for our inspections
Training Technician and Program Assistant
Nellis Child Development Center
06.1992 - 05.2017
- Room Leader
- Mentored new employees on how to provide quality care to children in our care and educate them in our policies
- Maintained professional and friendly relationships with families to make them comfortable leaving their child in my care
- Completed and executed weekly lesson plans to help children accomplish their learning goals
- Maintained cleanliness in classroom to ensure the health and safety of the children in my care
- Made learning fun for children and the staff
Education
No Degree - Early Childhood Education
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Rancho High School
Las Vegas, NV06.1991
Skills
- Time Management
- Customer Service
- Complaint resolution
- Administrative Skills
- Problem-solving skills
- Payment Processing
Timeline
Front Desk Clerk
Nellis Child Development Center I & II
05.2017 - Current
Training Technician and Program Assistant
Nellis Child Development Center
06.1992 - 05.2017
No Degree - Early Childhood Education
College of Southern Nevada
High School Diploma -
Rancho High School
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