Brandie Rainey
South Haven,MI
Summary
Dedicated healthcare professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5 years of relevant work experience to your team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spectrum Health Lakeland
Watervliet, MI
09.2021 - Current
- Maintained patient satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered patient telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Scheduling of patient appointments paying close attention to patient needs.
Patient Access Representative
Spectrum Health Lakeland
Watervliet, MI
12.2019 - 09.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Activity Director for Children and Families
Peace Lutheran Church
South Haven, MI
05.2010 - 12.2019
- Designed wide variety of activities to stimulate interest, involvement and engagement of church families.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Planned and successful held Vacation Bible School for over 150 children and 50 staff members for 10 years.
Medical Receptionist
South Haven Family Physicians
South Haven, MI
08.2012 - 04.2015
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
Education
Associate Of Applied Science - Health Information Technology
Southwestern Michigan College
Dowagiac, MI08.2022
Skills
- Upbeat and Positive Personality
- Patient Data Confidentiality
- Call Documentation
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Microsoft Office
- Microsoft Outlook
- Inbound and Outbound Calling
- Active Listening
- Citrix
- Cisco Finese
- Epic EHR
- ICD-10-CM and ICD-10-PCS
- CPT Coding
- Cerner EHR
- Spring Charts EHR
- SOLCOM EHR
- 3M Encoder and Reimbursement Software
- Health Insurance Portability and Accountability Act
Certification
Federal Register Certification
Centers for Medicaid and Medicare (CMS)- Medicare Learning Network
Medicare Billing: 8371 and Form CMS- 1450
Diagnosis Coding: Using the ICD-10-CM
Health Insurance Portability and Accountability Act EDI Standards
Timeline
Customer Service Representative
Spectrum Health Lakeland
09.2021 - Current
Patient Access Representative
Spectrum Health Lakeland
12.2019 - 09.2021
Medical Receptionist
South Haven Family Physicians
08.2012 - 04.2015
Activity Director for Children and Families
Peace Lutheran Church
05.2010 - 12.2019
Associate Of Applied Science - Health Information Technology
Southwestern Michigan College
Federal Register Certification
Centers for Medicaid and Medicare (CMS)- Medicare Learning Network
Medicare Billing: 8371 and Form CMS- 1450
Diagnosis Coding: Using the ICD-10-CM
Health Insurance Portability and Accountability Act EDI Standards
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